SLA Lead – Smart Metering | Genus Power Infrastructures Ltd | Guwahati, Assam

Genus Power Infrastructures Ltd; Kamrup Metropolitan; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Genus Power Infrastructures Ltd in Guwahati, Assam is seeking an experienced SLA Lead – Smart Metering with 5–10 years in smart metering, AMI operations, and utility management to own SLA/KPI performance and breach tracking across AMI environments.

You will work closely with Head-End Systems (HES), MDMS, network engineers, and utility clients to ensure high availability, rapid RCA/CAPA execution, and compliant energy accounting.

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, Business Administration, or related technical discipline.
• Minimum 5 to 10 years of professional working experience in Smart Metering, AMI, or utility operations.
• Strong technical knowledge of HES and MDMS.
• Proven experience in SLA management, breach tracking, RCA, CAPA, and incident escalations.
• Strong data analytics skills with Excel and Power BI for dashboards.
• Minimum 2+ years of energy accounting, power distribution analytics, or loss computation.
• Strong stakeholder management and vendor coordination.
• Availability for full-time employment in Guwahati, Assam ([e-mail]).

Responsibilities

• Monitor SLA and KPI performance across all Smart Metering and AMI operations.
• Oversee HES, MDMS, networks, and field team performance.
• Track SLA breaches, perform RCA, drive CAPA plans, and manage escalations.
• Design, develop, and publish executive SLA dashboards and reports using Excel and Power BI.
• Coordinate with technology vendors, SIs, and utility client teams during reviews.
• Execute energy accounting reconciliations, loss analysis, and data validation (2+ years).
• Collaborate with network and field squads to optimize meter read uptime and link reliability.
• Maintain technical documentation, service logs, and vendor scorecards.
• Ensure adherence to contractual commitments, regulatory frameworks, and compliance standards.
• Coordinate onsite work schedules and reviews from Guwahati, Assam.

Skills

SLA Management

RCA

CAPA

Power BI

Excel

HES

MDMS

Energy Accounting

Stakeholder Management

Vendor Coordination

Education

Electrical Engineering

Computer Science

Information Technology

Business Administration

Tools

Power BI

MS Excel

SQL

HES

MDMS

Job description

Position Summary

Genus Power Infrastructures Ltd is seeking an experienced, highly technical, and accomplished SLA Lead – Smart Metering with 5 to 10 years of professional smart metering, AMI operations, and utility management experience to join our client engagement team on a full-time, permanent basis in Guwahati, Assam. In this specialized service level agreement and operations management role, you will spearhead monitoring and managing SLA/KPI performance across smart metering and Advanced Metering Infrastructure (AMI) operations, ensuring contractual targets are consistently achieved. You will work closely with Head-End Systems (HES), Meter Data Management Systems (MDMS), network engineers, field performance squads, and utility clients to guarantee high availability, rapid root-cause analysis, and robust energy accounting compliance. Ideal candidates bring a robust academic degree in engineering or information technology, deep practical mastery of AMI systems, advanced Excel/PowerBI analytics, and immediate availability for deployment in Guwahati.

Detailed Job Description

As an SLA Lead – Smart Metering at Genus Power Infrastructures Ltd in Guwahati, Assam, you will take full ownership of SLA/KPI performance monitoring across AMI operations, breach tracking, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) execution, and escalations management. Your day-to-day responsibilities encompass monitoring Head-End Systems (HES), MDMS, network infrastructure, and field team performance, preparing executive SLA dashboards and reports, and coordinating proactively with external vendors, System Integrators (SIs), and utility teams. You will drive energy accounting activities (minimum 2+ years required) and ensure strict adherence to contractual benchmarks. Working in a fast-paced smart metering and utility infrastructure environment in India, you will drive operational excellence and service reliability.

Key Responsibilities

• Monitor, analyze, and manage SLA and KPI performance across all Smart Metering and AMI operations.
• Oversee Head-End Systems (HES), Meter Data Management Systems (MDMS), communication networks, and field team performance.
• Track SLA breaches, execute Root Cause Analysis (RCA), drive Corrective and Preventive Action (CAPA) plans, and manage operational escalations.
• Design, develop, and publish executive SLA dashboards, performance reports, and compliance matrices utilizing Excel and Power BI.
• Coordinate proactively with technology vendors, System Integrators (SIs), and utility client teams during operational reviews.
• Execute rigorous energy accounting reconciliations, loss analysis, and data validation (minimum 2+ years of energy accounting experience).
• Collaborate with network and field operations squads to optimize meter read success rates and communication link uptime.
• Maintain comprehensive technical documentation, service level tracking logs, audit reports, and vendor performance scorecards.
• Ensure strict adherence to contractual commitments, utility regulatory frameworks, and enterprise compliance standards.
• Coordinate onsite work schedules and operational reviews from Guwahati, Assam.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, Business Administration, or a related technical discipline.
• Minimum 5 to 10 years of professional working experience in Smart Metering, AMI (Advanced Metering Infrastructure), or utility operations.
• Strong technical knowledge and operational familiarity with Head-End Systems (HES) and Meter Data Management Systems (MDMS).
• Proven practical experience in SLA management, breach tracking, RCA, CAPA execution, and incident escalations.
• Strong data analytics skills with advanced proficiency in Microsoft Excel and Power BI for dashboard generation.
• Minimum 2+ years of dedicated professional experience in energy accounting, power distribution analytics, or loss computation.
• Strong stakeholder management, vendor coordination, and communication capabilities.
• Professional availability for full-time employment in Guwahati, Assam (Application email: [e-mail]).

Nice-to-Have-Skills

• Professional certifications such as ITIL Foundation, Certified Energy Manager (CEM), or Project Management Professional (PMP).
• Hands-on experience with smart prepayment metering, MDM integrations, and IoT communication protocols (RF Mesh, Cellular NB-IoT).
• Prior working experience in tier-1 smart metering implementation companies, power utilities, or AMI managed service providers.
• Advanced scripting proficiency in Python or SQL for utility data analysis.
• Bilingual proficiency in English and regional languages (Assamese/Hindi).

Application Information

• Recruiter: Genus Power Infrastructures Ltd HR Practice
• Contact Name: Soma Dey (Assistant HR)
• Email: [e-mail]
• Phone: Unspecified
• Application URL: Unspecified
• Salary/Rate: Competitive and commensurate with experience
• Deadline: Open until filled
• Notice Period: Immediate to short notice preferred
• Contract Duration: Permanent / Full-Time Onsite (Guwahati, Assam)

Recruitment Pro Tip

When applying for smart metering SLA leadership roles in utility operations, ensure your resume explicitly highlights your HES/MDMS monitoring depth, energy accounting tenure, and Power BI dashboard creation expertise.