Six Sigma Black Belt

Tata Consultancy Services; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services in Mumbai seeks a Lean Six Sigma Black Belt with 10+ years in F&A/BPO/shared services and 3+ years in process excellence. You will drive measurable improvements, coach teams, and lead Kaizen events, while building on-floor capability and governance to sustain benefits.

You will design and deliver training, create baseline metrics, and partner with operations and transformation teams to implement automation and standardization opportunities.

Qualifications

• Lean Six Sigma Black Belt certification required.
• Strong command of DMAIC, statistical analysis, root-cause analysis.
• Familiarity with F&A/Shared Services processes is a plus.
• Proven coaching, training, and on-floor mentoring experience.

Responsibilities

• Lead Lean Six Sigma projects across AP, AR, GL, and related processes.
• Identify improvement opportunities using data analysis and value-stream mapping.
• Coach Green Belts and SMEs on structured problem-solving and benefit realization.
• Deliver training on Lean Six Sigma and process controls.
• Develop dashboards and management updates on project status and realized benefits.
• Strengthen standard work, SOPs, and governance to sustain improvements.

Skills

Lean Six Sigma

DMAIC

Root-cause analysis

Process mapping

FMEA

Control plans

Benefit validation

Data-driven decisions

Excel

PowerPoint

Coaching

Tools

Excel

PowerPoint

Job description

Job Description – Black Belt (Continuous Improvement & Transformation)

Experience: 10+ years in F&A / BPO / Shared Services, including 3+ years in Lean Six Sigma / process excellence roles

Role Purpose:

Drive measurable process excellence and transformation across Finance & Accounting operations. The role will wear multiple hats as a Lean Six Sigma coach, process SME, trainer, and on-floor improvement partner, enabling teams to solve business problems, improve controls, and sustain benefits.

Key Responsibilities:

• Lead Lean Six Sigma and continuous improvement projects across AP, AR, GL, cash application, and related support processes
• Identify improvement opportunities through process reviews, data analysis, value-stream mapping, root-cause analysis, and stakeholder inputs
• Coach Green Belts, team leaders, and operations SMEs on structured problem-solving and benefit realization
• Act as an on-floor SME and improvement partner to translate operational pain points into practical solutions
• Design and deliver training on Lean Six Sigma, problem-solving tools, process controls, and continuous improvement behaviours
• Facilitate workshops, Kaizen events, brainstorming sessions, and cross-functional improvement forums
• Create project charters, define baselines, establish benefit-tracking mechanisms, and monitor delivery against agreed milestones
• Partner with operations, quality, training, technology, and transformation teams to implement automation and standardization opportunities
• Build dashboards and management updates covering project status, productivity, quality, cycle time, and realized benefits
• Strengthen control effectiveness, standard work, SOPs, and governance to sustain improvements after project closure
• Support client discussions and governance reviews with clear, data-backed recommendations and progress updates
• Develop a continuous improvement pipeline and build problem-solving capability across the account

Key Skills & Qualifications:

• Lean Six Sigma Black Belt certification from a recognized institution
• Strong command of DMAIC, statistical analysis, root-cause analysis, process mapping, FMEA, control plans, and benefit validation
• Good understanding of F&A operations, preferably AP, AR, GL, cash application, or leasing / BFSI processes
• Strong coaching, facilitation, classroom training, and on-floor mentoring skills
• Ability to convert data into clear business insights and actionable recommendations
• Proficiency in Excel and PowerPoint; working knowledge of analytical or visualization tools is preferred
• Strong stakeholder management and communication skills across operations, clients, and support functions
• Practical, hands-on approach with the ability to balance coaching, SME support, training, and project delivery

Preferred Experience:

• Experience in global BFSI, leasing, banking, or shared-services operations
• Exposure to automation, workflow, ERP, or analytics-led transformation initiatives
• Experience developing Green Belts, process champions, or continuous improvement communities
• Track record of delivering and sustaining measurable productivity, quality, control, or cycle-time benefits