Site Technical Leader

IBA Worldwide; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology company in Mumbai is seeking a Site Technical Leader to manage daily technical activities and ensure high-quality customer support. The ideal candidate will have at least 5 years of experience in a leadership role, particularly in the installation of Proton Therapy systems. Strong communication skills in both English and Indian are required. This role involves working with a team to resolve technical issues and improve compliance and performance.

Qualifications

• Minimum 5 years experience as a team leader or people manager.
• Experience in installation and commissioning of Proton Therapy or big Radiation Therapy centers.
• Fluency in Indian and proficiency in English.

Responsibilities

• Coordinate daily technical activities and manage priorities.
• Lead resolution of technical issues on site.
• Ensure compliance with customer's requirements.

Skills

Team leadership experience

Technical issue resolution

Customer support skills

Good Documentation practices

Strong communication skills

Analytical skills

Education

Experience in industrial environment

Experience in Proton Therapy installation

Job description

As Site Technical Leader, you are responsible for:

• Coordinating and planning overall daily technical activities on site and managing the priorities
• Ensuring a high quality Customer Support
• Take lead on resolving technical issues that arise on site
• Managing logistics and material aspects and liaising with the subcontractors (supplies, storage, etc.) on technical aspects of their work
• Ensuring customer’s requirements are met in term of compliance, and technical performance
• Conducting CCBs, ensuring bugs are reported, collecting and distributing REX
• Ensuring a timely and strong communication with the Site Manager
• Promoting a high performance culture and motivating the team
• Good Documentation practices (GDP) & Communication with the team members & support functions team of TSC, FSE ,TO & ID
• Develop strong professional communication lines with the customer

What we value

• A previous experience in an industrial environment
• A broad technical knowledge and you understand how to manage tasks in a planning and also according to the technology
• At least an experience as team leader or people manager of 5 years (required)
• A proven experience in the installation and commissioning of Proton Therapy or big Radiation Therapy centers, knowledge of Medical Devices Installation processes is a strong asset
• A good understanding of Total Quality Management, including non-quality topics, ergonomic, 5S, RootCause Analysis
• Indian as a nearly fluent language in order to communicate with the local team and with our customer
• Good oral and written communication skills in English

And you also are:

• Eager to learn new fields and continuously update your knowledge
• Coach minded and like to share your knowledge to ensure the adequate level of expertise is present within the team to meet site requests and equipment performances
• A very committed person ready to inspire a team to move forward
• Able to motivate, support and empower people
• Results-driven, customer-oriented and able to keep calm when facing emergencies
• Able to identify the root cause of issues thanks to your good analytical skills
• Capable of working autonomously and making decisions
• Able to work with a solution-focused approach, striving to determine what are the best actions needed to complete the team's assignments
• A flexible person, willing to work in rotating shift work and on Saturdays, when the situation requires it