Site Reliability Engineer, VP

NatWest Group; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

NatWest Group in Gurugram invites an experienced Site Reliability Engineer to join a VP‑level role focused on improving availability, performance, and security across products and services. You will define error budgets, drive scalable automation, and collaborate with engineers to deliver reliable change in a safe way.

You will coach teams, manage incidents, and communicate status to stakeholders, while applying data‑driven methods and leveraging AWS tools to maintain resilient systems in

Qualifications

• Experience in reliability engineering and software development.
• Data-driven approach to fault finding and incident response.
• Financial services knowledge and risk awareness.

Responsibilities

• Meet defined service level objectives and continually improve systems.
• Define error budgets to balance risk and reliability.
• Support release processes and automate scaling.
• Coach and guide colleagues and the wider team.
• Manage day-to-day health of production and non-production environments.
• Communicate incident status clearly to stakeholders.

Skills

Reliability thinking

Data-driven decision making

Risk and opportunity analysis

Strong communication

Tools

AWS

EMR

Airflow

DynamoDB

S3

RDS

ElasticBeanstalk

EC2

Kinesis

Lambda

CloudWatch

Java

Scala

Spark

Python

Shell

PySpark

Git

Bitbucket

Jenkins

Artifactory

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Proficient in key AWS tools including EMR, Airflow, DynamoDB, S3, RDS, ElsacticBeanStalk, EC2,EMR, Kinesis, Lambda, CloudWatch
• Hands-on experience in programming Language like Java, Scala , Spark, Python , shell,, pyspark along with experience in DevOps Tools like Git, bitbucket, Jenkins, Artifactory
• Strong ability to debug complex data issues from splunk , spark and cloudwatch audit logs, working closely with stakeholders to manage customer incident and support Service management
• Experience of utilising tools and technology across the software development lifecycle
• Experience using mathematical and statistical models to assess trends
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders