Associate Vice President - Site Reliability Engineer

NatWest Group; Gurugram District; On-site; INR 4,000,000 - 6,400,000; Full time

Job summary

NatWest Group is seeking an Executive/AVP-level Site Reliability Engineer to manage production stability and automate operational tasks across customer journeys. You will lead incident response, on-call activities, and drive improvements to release quality in production, ensuring highly available and secure systems.

Ideal candidates will have extensive production support/SRE experience, strong ITIL and security awareness, and hands-on Azure Cloud with full-stack observability tools like Grafana,

Qualifications

• 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments.
• Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes.
• Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations.
• Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives.

Responsibilities

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications.
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on.
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys.
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses.
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents.

Skills

SRE

Incident management

Automation

Observability

Monitoring

Stakeholder communication

Production support

Tools

Azure Cloud

Grafana

Log Analytics

Application Insights

Job description

Site Reliability Engineer, AVP

Join us as a Site Reliability Engineer Youll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ) Well look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications This is a great chance to work in a supportive environment with opportunities to advance your personal and career development We're offering this role at associate vice president level

What you'll do

As a Site Reliability Engineer, youll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

The skills you'll need

To succeed in this role, youll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.

• 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments
• Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes
• Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations
• Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives
• Establish and maintain monitoring, observability, alerting dashboards, and service health metrics for proactive issue detection and resolution
• Strong verbal and written communication skills

Hours 45 Job Posting Closing Date: 29/07/2026 Experience Level Executive Level .