Site Reliability Engineer

PwC Acceleration Center India; Bengaluru; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

PwC Acceleration Center India is seeking a senior Site Reliability Engineer to own the reliability of production systems end-to-end for enterprise clients on AWS. You will be embedded as the main technical contact, designing resilient infrastructure, leading incidents, and mentoring the team with AI-assisted operations.

You will define SLIs/SLOs, manage error budgets, and drive blameless post-mortems while mentoring associates and sharing insights with product teams.

Qualifications

• Substantial SRE experience with production reliability on AWS.
• Experience running Kubernetes and AWS services at scale.
• Defined and managed SLIs, SLOs, and error budgets.
• Strong observability practice.
• Incident leadership and post-mortem facilitation.
• Automation skills (Python, Go, or Bash).
• Hands-on AI-assisted operations including guardrails.

Responsibilities

• Own the reliability of production systems for one or more enterprise customers on AWS.
• Define and manage SLIs, SLOs, and error budgets, ensuring meaningful monitoring.
• Lead response to serious incidents and blameless post-mortems.
• Lead within the on-call rotation.
• Operate and optimise Kubernetes clusters and AWS services as workloads grow.
• Introduce AI SRE tooling and AIOps for faster triage and resolution with guardrails.
• Advise customers on reliability practices and mentor engineers.
• Share field learnings with product and engineering teams.

Skills

AWS

Kubernetes

SLIs/SLOs

Incident leadership

Python

Go

Bash

AI SRE tooling

Terraform

Tools

Prometheus

Grafana

Datadog

OpenTelemetry

Loki

Tempo/Jaeger

ELK/Elastic

PagerDuty

Opsgenie

GitHub Actions

GitLab CI

ArgoCD

Helm

Terraform modules

Job description

Role- Site Reliability Engineering ( Mandatory skills AWS, AI & SLI OR SLO)Certification mandatory

Experience Required -6-8years

Aws or Azure or Devop's Certification mandatory

Job Summary

A senior, customer-facing SRE who owns the reliability of a client's production systems end to end. Embedded as the main technical point of contact, you will design reliable infrastructure, lead incidents, apply AI-assisted operations, and mentor the team.

Key Responsibilities

• Own the reliability of production systems for one or more enterprise customers on AWS.
• Define and manage SLIs, SLOs, and error budgets, and ensure monitoring provides meaningful insight.
• Lead the response to serious (P0/P1) incidents and run blameless post-mortems that lead to fixes.
• Lead within the on-call rotation.
• Operate and optimise Kubernetes clusters and AWS services as workloads grow.
• Introduce AI SRE tooling and AIOps where it speeds up triage and resolution, with appropriate guardrails.
• Advise customers on improving their reliability practices, and mentor associate engineers.
• Share field learnings with product and engineering teams.

Required Qualifications

• Substantial SRE experience with real ownership of production reliability on AWS.
• Experience running Kubernetes and AWS services at scale.
• A track record of defining and managing SLIs, SLOs, and error budgets.
• Strong observability practice.
• Proven incident leadership and post-mortem facilitation.
• Strong automation skills (Python, Go, or Bash).
• Hands‑on understanding of AI-assisted operations, including introducing AI SRE tooling with sensible guardrails.
• AWS certification at Associate level as a minimum.

Preferred Qualifications

• Owning CI/CD pipelines and release automation.
• Writing and maintaining Terraform modules.
• GitOps workflows and Helm.
• Designing telemetry collection across services.
• Incident-management tooling such as PagerDuty.
• Hands‑on experience integrating AIOps or AI SRE tooling into production operations.
• Familiarity with observability or evaluation of AI systems (e.g., Langfuse).
• Experience delivering AI-based work or AI/ML-driven initiatives in production.
• AWS Certified Solutions Architect – Professional and/or AWS Certified DevOps Engineer – Professional.

Technical Skills & Tools

• Observability & monitoring: Prometheus, Grafana, Datadog, OpenTelemetry, Loki, Tempo/Jaeger (tracing), ELK/Elastic
• Reliability practices: SLIs/SLOs, error budgets, incident command, capacity planning, failure‑mode analysis
• Incident & on‑call: PagerDuty, Opsgenie, blameless post‑mortems
• Automation & scripting: Python, Go, Bash, Git
• AI‑assisted operations: AI SRE tooling, AIOps, anomaly detection, automated RCA
• DevOps (good to have): CI/CD (GitHub Actions, GitLab CI), Terraform modules, GitOps (ArgoCD), Helm
• Mentors and raises standards across the team.
• Sound technical judgement.

Experience Required

6–9 years.

Reporting & Team

Embedded with an enterprise customer as their primary technical point of contact, within our Forward Deployed Engineering practice; works alongside client engineers a