Site Reliability Engineer (Mobile Applications – iOS & Android)

Mployee.me; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Mployee.me in Bengaluru is seeking a skilled Site Reliability Engineer (SRE) to ensure reliability, performance, and operational excellence of our mobile eCommerce applications. You will own monitoring, incident response, and deployment processes.

You will collaborate with DevOps, product, and development teams to implement SLIs/SLOs, automate CI/CD with GitHub Actions, and optimize app startup time and crash-free sessions across iOS/Android.

Qualifications

• 5+ years experience in SRE, DevOps, or production operations.
• Experience with eCommerce applications and mobile app stability metrics.
• Hands-on support for iOS and Android apps, with CI/CD expertise.
• Proficient with Firebase tools and monitoring stacks (Splunk, Grafana).

Responsibilities

• Mobile Application Reliability: Own the reliability, availability, stability, and performance of production iOS and Android applications.
• Production Support and Incident Management: Investigate and resolve production incidents, perform crash and ANR triage, conduct root cause analysis, and implement preventive measures.
• Monitoring and Observability: Implement and maintain monitoring using Firebase Crashlytics, Firebase Performance Monitoring, Splunk, Grafana, etc.
• SRE Metrics and Reliability Engineering: Define, measure, and improve SLIs, SLOs, and error budgets.
• Performance Engineering: Monitor and optimize crash-free user session rates, app startup time, API errors, and latency.
• Release Management: Manage application releases via App Store Connect and Google Play Console, including compliance with platform requirements.
• Mobile Release Governance: Stay aware of Apple and Google guidelines, API level deadlines, and compatibility requirements.
• Version Management: Support multiple application versions ensuring backward compatibility.
• Production Mitigation: Resolve issues without building new applications using tools like Firebase Remote Config.
• Operational Analytics: Analyze reliability metrics across app versions and use customer reviews for operational signals.
• DevOps and CI/CD: Design and maintain automated CI/CD workflows using GitHub Actions.
• Cloud and Infrastructure Operations: Support environments on Azure and GCP, with Kubernetes services experience.
• ITSM and Service Operations: Follow ITIL processes and incident management best practices.
• Architecture and Troubleshooting: Collaborate with teams to identify system bottlenecks and improve reliability.
• Continuous Improvement: Find opportunities for automation and performance optimization.

Skills

SRE/DevOps experience

Mobile app support

Firebase tools

API-based architectures

Cloud platforms (Azure, GCP)

CI/CD pipelines

Monitoring tools (Splunk, Grafana)

Programming languages (Python, Java,Go

ITIL/ITSM knowledge

Tools

GitHub Actions

Azure

GCP

Job description

Summary

The role of the Site Reliability Engineer (SRE) focuses on ensuring the reliability, performance, and operational excellence of mobile applications in a production eCommerce environment. The primary objective is to enhance customer experience through stable and efficient application operations.

Main Responsibilities:

• Mobile Application Reliability: Own the reliability, availability, stability, and performance of production iOS and Android applications.
• Production Support and Incident Management: Investigate and resolve production incidents, perform crash and ANR triage, conduct root cause analysis, and implement preventive measures.
• Monitoring and Observability: Implement and maintain monitoring using Firebase Crashlytics, Firebase Performance Monitoring, Splunk, Grafana, etc.
• SRE Metrics and Reliability Engineering: Define, measure, and improve SLIs, SLOs, and error budgets.
• Performance Engineering: Monitor and optimize crash-free user session rates, app startup time, API errors, and latency.
• Release Management: Manage application releases via App Store Connect and Google Play Console, including compliance with platform requirements.
• Mobile Release Governance: Stay aware of Apple and Google guidelines, API level deadlines, and compatibility requirements.
• Version Management: Support multiple application versions ensuring backward compatibility.
• Production Mitigation: Resolve issues without building new applications using tools like Firebase Remote Config.
• Operational Analytics: Analyze reliability metrics across app versions and use customer reviews for operational signals.
• DevOps and CI/CD: Design and maintain automated CI/CD workflows using GitHub Actions.
• Cloud and Infrastructure Operations: Support environments on Azure and GCP, with Kubernetes services experience.
• ITSM and Service Operations: Follow ITIL processes and incident management best practices.
• Architecture and Troubleshooting: Collaborate with teams to identify system bottlenecks and improve reliability.
• Continuous Improvement: Find opportunities for automation and performance optimization.

Key Requirements:

• 5+ years experience in SRE, DevOps, or production operations.
• Experience in eCommerce applications.
• Hands-on support for iOS and Android applications.
• Expertise in DevOps practices and CI/CD pipelines.
• Experience with Firebase tools (Crashlytics, Performance Monitoring, etc.).
• Knowledge of mobile application crash analysis and stability metrics.
• Experience working with API-based architectures and microservices.
• Familiarity with monitoring tools (Splunk, Grafana).
• Experience with cloud platforms (Azure, GCP).
• Knowledge of at least one programming language (Python, Ruby, Java, C#, Go).
• Understanding of ITIL processes and ITSM tools (ServiceNow).

Nice to Have:

• Familiarity with headless eCommerce architectures.
• Knowledge of front-end technologies like ReactJS and Node.js.
• Experience with Infrastructure as Code (Terraform, Ansible).
• Experience with cloud Kubernetes services (AKS, GKE).
• Background in desktop application support.
• Knowledge of mobile application signing and release requirements.
• Experience implementing production safeguards.

Other Details:

• Location: Not specified.
• Team Structure: Collaborative environment with development, DevOps, and product teams.
• Tools/Methodologies: ITIL processes, CI/CD workflows, Firebase, Splunk, Grafana, GitHub Actions, cloud environments.