Site Reliability Engineer (SRE) – Java

emagine; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

emagine is seeking an experienced Site Reliability Engineer to join cross‑functional product teams responsible for the reliability, availability, performance, and operational stability of eCommerce applications. You will own automation, CI/CD (GitHub Actions), and cloud infrastructure across Azure and GCP, applying ITIL‑based processes and best practices.

Responsibilities include incident management, proactive monitoring, and continuous improvement of SRE metrics while collaborating with product

Qualifications

• 5+ years of experience in Site Reliability Engineering or production operations.
• Hands-on with eCommerce environments and cloud platforms (Azure/GCP).
• Strong CI/CD and DevOps practices, including GitHub Actions.
• Proficiency in Java and automation scripting.
• Knowledge of ITIL-based ITSM processes.

Responsibilities

• Ensure reliability, availability, performance, and stability of eCommerce apps.
• Monitor, troubleshoot, and resolve production incidents.
• Develop automation to improve monitoring and incident prevention.
• Build and improve CI/CD workflows with GitHub Actions.
• Manage infrastructure with IaC tools (Terraform, Ansible).
• Collaborate with product teams for reliability improvements.
• Participate in on‑call support and post-incident reviews.

Skills

SRE / Site Reliability

DevOps

GitHub Actions

Kubernetes

Terraform

Ansible

Java

ITIL/ITSM

Azure

GCP

API / Microservices

Education

Bachelor's degree in CS/Engineering

Tools

Terraform

Ansible

GitHub Actions

Job description

We are looking for an experienced Site Reliability Engineer (SRE) to join a cross-functional product team responsible for ensuring the reliability, availability, performance, and operational stability of eCommerce applications.

Main Responsibilities

• Work within cross-functional product teams, applying Site Reliability Engineering practices in collaboration with SRE governance teams.
• Ensure application reliability, operational stability, service availability, and delivery quality.
• Monitor, manage, troubleshoot, and resolve production incidents affecting supported applications.
• Perform technical analysis, root cause analysis, code and log analysis, and troubleshooting of complex production issues.
• Improve proactive monitoring, observability, and incident prevention through automation and continuous improvement.
• Define, track, and improve SRE metrics, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Drive performance engineering and application reliability improvements to minimize production disruptions.
• Develop and maintain automation scripts and solutions to streamline development, deployment, monitoring, and production operations.
• Build, maintain, and improve CI/CD workflows, particularly using GitHub Actions, automated testing, and other DevOps practices.
• Support and maintain cloud-based infrastructure and applications across Azure and/or Google Cloud Platform (GCP).
• Provision and manage infrastructure using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Work with managed Kubernetes platforms, including Azure Kubernetes Service (AKS) and Google Kubernetes Engine (GKE).
• Collaborate with product teams to identify opportunities for reliability improvements, preventive maintenance, housekeeping automation, and operational efficiency.
• Ensure compliance with ITIL-based support processes and manage incidents, problems, and service requests using ITSM tools such as ServiceNow.
• Contribute to KPI reporting, delivery quality, operational reviews, and continuous improvement initiatives.
• Participate in on-call technical support and resolve business-critical incidents as required.
• Share best practices within the SRE capability and stay updated on emerging technologies, tools, and industry practices.

Key Requirements

• 5+ years of experience in Site Reliability Engineering or production operations.
• Strong experience in eCommerce environments.
• Strong understanding of DevOps practices and CI/CD pipelines.
• Experience with GitHub Actions for CI/CD workflows.
• Hands-on experience with API-driven applications and microservices architectures.
• Proficiency in Java and experience in developing automation scripts.
• Knowledge of ITIL support processes and ITSM tools.

Nice to Have

• Experience with headless eCommerce architectures and platforms.
• Familiarity with front-end technologies like ReactJS.
• Experience with cloud-native tools and services.
• Knowledge of performance testing and capacity planning.

Other Details

• Team Structure: Cross-functional product teams
• Operational Environment: Cloud-based infrastructure in Azure and/or GCP