Site Operations Engineer

Digital Edge Data Center; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Digital Edge Data Center in Navi Mumbai requires an experienced DC operations professional to maintain uptime and safety across a 24/7 environment. You will manage vendor relations, SOPs, MOP/PTW, and coordinate with PMO for new projects while ensuring robust security and environmental compliance.

The role emphasizes hands-on maintenance of electrical and mechanical systems, transformer/DG sets, HVAC, UPS, and fire safety, with a focus on customer satisfaction and process discipline.

Qualifications

• Diploma / Degree in Electrical engineering.
• 15+ years of experience in data center site operations.
• Experience in customer service, operation centers or data centers.

Responsibilities

• Maintain 100% uptime of the datacenter.
• Ensure service delivery as per agreed SLA with Customer.
• Governance on vendor management.
• Responsible for 100% Safety compliance.
• Responsible for DC physical security.
• Prepare and implement SOP/EOP/MOP for all work.
• Supervise installation for racks and customer equipment.
• Monitor and operate equipment via BMS/SCADA.
• Interact with customers and staff; coordinate audits.
• Plan site energy savings and offline PM activities.

Skills

DC site operations

Customer service

Safety compliance

Vendor management

Electrical engineering principles

BMS/SCADA operations

Education

Electrical engineering degree

Tools

SCADA

BMS

PPM

MOP/PTW procedures

Job description

Select how often (in days) to receive an alert:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak,a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.
• Strive: We are driven and determined.
• Excellence: We optimize for success.
• Responsibility: We do what's right for our people and the planet.

What we need:

Reporting to the Data Centre Operations Director, this role will perform the fundamental function to keep operational readiness of Digital Edge Data Centre environment during 24/7 daily operation shift. This role will be based in Digha, Navi Mumbai site office.

Key responsibilities:

• Maintain 100% uptime of the datacenter.
• Ensure service delivery as per agreed SLA with Customer.
• Governance on vendor management.
• Responsible for 100% Safety compliance.
• Responsible for DC physical security.
• Preparation and Implementation of SOP, EOP, MOP for all types of work.
• Supervise and Support installation for Racks and stacks customer equipment
• Build, assess and continually improve internal and externally facing controlled documentation
• Finishes the assigned task and training in a timely manner.
• Responsible for monitoring customer applications and Digital Edge ' s operational architecture
• Respond to alarms in accordance with Digital Edge procedures. Incident reporting and route cause analysis.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.
• Coordinating with DC Director to ensure the All-Statutory forms were followed for the disposal of hazardous waste at the site level.(ex: DG used oil, batteries & E-Waste}.
• Day to day maintenance activities related to electrical/ Mechanicalequipment. Ensure 100% PPM compliance. Attend all breakdown calls.
• Operation and maintenance of transformer, DG sets and electrical panels, UPS Systems, Server room, WTP, STP & Firefighting, HVAC systems like water cooled AC & Air cooled air conditions.
• Monitoring and operating theEquipment's throughBMS / SCADA.
• Ability to interact with customer and own staff.
• Coordinating with customers internal/ External Audit with respect to ISO and Technical.
• Spare management tracking with customers, weekly updates and follow—up with vendors for timely delivery of required critical spares.
• MOP, PTW & Risk Assessment preparing with Shift manager for Offline Pm Activity & Critical Activities and planning and implementation of Site Energy Savings.
• Responsible to maintain datacenter neat and clean.
• Strong in customer engagement having good understanding of customer expectations and meeting the requirement with decided path. Maintain transparency in communication with customer.
• Customer interaction and handling of incident, RCAs, SLA compliance and Space & Power Management.
• Work closely with PMO Team for effective new projects handover and takeover.

The successful candidate:

• Diploma / Degree in Electrical, engineering
• 15+ years ' experience in DC site operations
• Experience in customer service, operation centers or data centers
• Experience of copper / fiber cabling techniques (Installation, Termination & Testing)
• Basic knowledge of network.

Join us to shape the future of Digital Infrastructure in Asia.