Site Operation Engineer

Digital Edge DC; Navi Mumbai; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

Digital Edge DC in Navi Mumbai is seeking a seasoned professional to manage data centre site operations. You will oversee uptime, safety, security, vendor governance, and the daily maintenance of electrical and mechanical systems to ensure service excellence.

Reporting to the Data Centre Operations Director, the role requires 11+ years in DC operations, experience with cabling, and basic networking knowledge, with a focus on customer satisfaction and regulatory compliance.

Qualifications

• 11+ years of experience in DC site operations.
• Experience in customer service, operation centers or data centers.
• Experience with copper and fiber cabling techniques (installation, termination and testing).
• Basic knowledge of network concepts.

Responsibilities

• Maintain 100% uptime of the datacenter.
• Ensure service delivery as per SLA with customers.
• Governance on vendor management and safety compliance.
• Maintain DC physical security and site documentation.
• Manage electrical/mechanical equipment maintenance and PMs.
• Operate and monitor equipment via BMS/SCADA.
• Coordinate with customers, audits and ISO/Technical requirements.
• Lead site energy saving initiatives and risk assessments.

Skills

Customer service

Data center operations

Networking basics

Copper/fiber cabling

Education

Diploma / Degree in Electrical engineering

Job description

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast-growing team as we further expand our footprint across Asia.

Our values:

• Respect: We embrace diversity and collaboration.
• Innovation: We share ideas and solve problems.
• Strive: We are driven and determined.
• Excellence: We optimize for success.
• Responsibility: We do what’s right for our people and the planet.

What we need:

Reporting to the Data Centre Operations Director, this role will perform the fundamental function to keep operational readiness of Digital Edge Data Centre environment during 24/7 daily operation shift. This role will be based in Digha, Navi Mumbai site office.

Key responsibilities:

• Maintain 100% uptime of the datacenter.
• Ensure service delivery as per agreed SLA with Customer.
• Governance on vendor management.
• Responsible for 100% Safety compliance.
• Responsible for DC physical security.
• Preparation and Implementation of SOP, EOP, MOP for all types of work.
• Supervise and Support installation for Racks and stacks customer equipment
• Build, assess and continually improve internal and externally facing controlled documentation
• Finishes the assigned task and training in a timely manner.
• Responsible for monitoring customer applications and Digital Edge’s operational architecture
• Respond to alarms in accordance with Digital Edge procedures. Incident reporting and route cause analysis.
• Actively champion and implement the organization’s policies on health & safety, environment, energy, quality, information security, and business continuity, ensuring adherence to incident reporting, legal, and regulatory requirements.
• Coordinating with DC Director to ensure the All-Statutory forms were followed for the disposal of hazardous waste at the site level. (ex: DG used oil, batteries & E-Waste}.
• Day to day maintenance activities related to electrical/ Mechanical equipment. Ensure 100% PPM compliance. Attend all breakdown calls.
• Operation and maintenance of transformer, DG sets and electrical panels, UPS Systems, Server room, WTP, STP & Firefighting, HVAC systems like water cooled AC & Air-cooled air conditions.
• Monitoring and operating the Equipment’s through BMS / SCADA.
• Ability to interact with customer and own staff.
• Coordinating with customers internal/ External Audit with respect to ISO and Technical.
• Spare management tracking with customers, weekly updates and follow—up with vendors for timely delivery of required critical spares.
• MOP, PTW & Risk Assessment preparing with Shift manager for Offline Pm Activity & Critical Activities and planning and implementation of Site Energy Savings.
• Responsible to maintain datacenter neat and clean.
• Strong in customer engagement having good understanding of customer expectations and meeting the requirement with decided path. Maintain transparency in communication with customer.
• Customer interaction and handling of incident, RCAs, SLA compliance and Space & Power Management.
• Work closely with PMO Team for effective new projects handover and takeover.

The successful candidate:

• Diploma / Degree in Electrical, engineering
• 11+ years’ experience in DC site operations
• Experience in customer service, operation centers or data centers
• Experience of copper / fiber cabling techniques (Installation, Termination & Testing)
• Basic knowledge of network.