Site IT Support Engineer - Microsoft 365 and Intune

Cybervahak Consultants; New Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Cybervahak Consultants seeks an experienced on-site IT Support specialist for our New Delhi office. You will provide hands-on desktop and endpoint support, troubleshoot Windows devices, printers, and network issues, and manage incidents from ticket to resolution.

You will work in a bilingual English-Hindi environment, document clearly, and escalate when needed. The role requires 100% on-site work at the Delhi office with strict security practices.

Qualifications

• Hands-on experience in desktop/endpoint support (EUC/IT support).
• Strong Windows endpoint troubleshooting and diagnostic skills.
• Working knowledge of Microsoft Intune, Entra ID, Windows Autopilot and Microsoft 365.
• Understanding of Windows device provisioning, reimaging, policy application and endpoint diagnostics.
• IP/DNS/DHCP/Wi-Fi/bas ic network troubleshooting.
• Security awareness including credential handling and MFA.
• Clear written documentation and professional communication skills.
• Fluent in English and Hindi.
• Comfortable working fully on-site.
• Experience with macOS, PowerShell, Bash, GPO, Defender, Purview DLP or ITSM tools is a plus.

Responsibilities

• Provide on-site IT support to users at the New Delhi office and manage issues through resolution or escalation.
• Troubleshoot Windows laptops, printers, docks, peripherals, meeting-room displays, Miracast, cabling and other workplace technology.
• Support Windows device provisioning, reimaging, re-provisioning and Windows Autopilot enrolment.
• Perform endpoint administration in Microsoft Intune and Microsoft 365.
• Provide smart-hands support to remote endpoint, security and network engineers.
• Use Event Viewer, system utilities, logs and diagnostic information to identify endpoint issues.
• Troubleshoot basic networking issues involving IP addressing, DNS, DHCP, Wi-Fi, cabling and connectivity.
• Maintain clear ITSM ticket updates covering the issue, checks performed, observations, resolution and escalation requirements.
• Follow secure credential-handling practices and comply with security and DLP controls.
• Provide professional support to users in English and Hindi, including during urgent incidents.

Skills

Windows troubleshooting

Intune management

Entra ID

Autopilot provisioning

Microsoft 365

Networking basics

Security awareness

Documentation & communication

Bilingual English/Hindi

On-site support

Job description

Role & responsibilities

• Provide on-site IT support to users at the New Delhi office and manage issues through resolution or proper escalation.
• Troubleshoot Windows laptops, printers, docks, peripherals, meeting-room displays, Miracast, cabling and other workplace technology.
• Support Windows device provisioning, reimaging, re-provisioning and Windows Autopilot enrolment.
• Perform assigned endpoint administration activities in Microsoft Intune and Microsoft 365.
• Provide smart-hands support to remote endpoint, security and network engineers.
• Use Event Viewer, system utilities, logs and diagnostic information to identify endpoint issues.
• Troubleshoot basic networking issues involving IP addressing, DNS, DHCP, Wi-Fi, cabling and physical connectivity.
• Maintain clear ITSM ticket updates covering the issue, checks performed, observations, resolution and escalation requirements.
• Follow secure credential-handling practices and comply with applicable security and DLP controls.
• Provide professional support to users in English and Hindi, including during urgent incidents.

Preferred candidate profile

• 36 years of hands‑on experience in desktop support, endpoint support, EUC or IT support.
• Strong Windows endpoint troubleshooting and diagnostic skills.
• Working knowledge of Microsoft Intune, Microsoft Entra ID, Windows Autopilot and Microsoft 365.
• Understanding of Windows device provisioning, reimaging, policy application and endpoint diagnostics.
• Good knowledge of IP, DNS, DHCP, Wi‑Fi, cabling and basic network troubleshooting.
• Strong security awareness, including credential handling, MFA and endpoint security practices.
• Clear written documentation and professional communication skills.
• Fluent in professional English and Hindi.
• Comfortable working fully on‑site.
• Experience with macOS, PowerShell, Bash, GPO, Microsoft Defender, Purview DLP or ITSM tools will be an advantage