SIAM/ITIL Lead

Infosys; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Infosys is seeking a Senior SIAM Governance Lead to drive SIAM transformations and governance for our enterprise clients in India. You will head the governance team, liaise with client stakeholders, define CSFs and KPIs, manage escalations, and push innovations including GenAI capabilities.

Location-centric responsibilities include coordinating with Bangalore, Hyderabad, Pune, and Chennai teams, ensuring contractual obligations are met and driving revenue growth through proactive account

Responsibilities

• Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
• Spearhead SIAM process governance team for seamless process execution and management
• Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
• Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
• Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
• Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
• Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
• Define/Refine, agree and document CSF’s and KPI’s for all the SIAM processes in scope along with consolidated reporting and performance management
• Establish communication channels with clear and transparent communications to client
• Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
• Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
• Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
• Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
• Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth

Job description

• Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
• Spearhead SIAM process governance team for seamless process execution and management
• Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
• Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
• Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
• Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
• Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
• Define/Refine, agree and document CSF’s and KPI’s for all the SIAM processes in scope along with consolidated reporting and performance management
• Establish communication channels with clear and transparent communications to client
• Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
• Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
• Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
• Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
• Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth

Location: Bangalore, Hyderabad, Pune, Chennai