SIAM Change Manager

Questhiring; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Questhiring is seeking an experienced SIAM Change Manager to lead Change Management across a SIAM/multi-vendor environment, ensuring changes are planned, governed and implemented with minimal disruption.

The role requires 5+ years in ITSM/Change Management, ITIL knowledge, and strong stakeholder management, with the ability to coordinate across service providers and clients, implement change governance, and drive process improvements.

Qualifications

• 5+ years of experience in ITSM, Change Management, Service Management.
• Strong hands-on experience in Change Management within SIAM or multi-vendor environments.
• Proven experience developing and implementing Change Management frameworks, policies, and processes.
• Strong knowledge of ITSM and ITIL processes.
• Extensive experience with Change Governance, Change Control, CAB management, and Change Impact Analysis.
• Experience coordinating and governing changes across multiple service providers.
• Strong understanding of risk assessment, change approval, compliance, and change documentation.
• Excellent stakeholder management, communication, analytical, and decision-making skills.
• Strong project, resource, and time-management abilities.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• High customer focus, attention to detail, and proactive approach to managing deliverables.

Responsibilities

• Lead and manage Change Management processes across a SIAM / multi-vendor environment.
• Develop and manage detailed Change Plans, including objectives, timelines, resources, risk mitigation, and stakeholder communication.
• Conduct comprehensive Change Impact and Risk Assessments for proposed changes.
• Design, implement, and maintain Change Control frameworks, processes, policies, and governance.
• Lead and coordinate Change Advisory Board (CAB) meetings and facilitate change approvals.
• Ensure all change requests and supporting documentation are accurate, complete, and compliant with defined standards.
• Monitor change progress using metrics and KPIs, and take corrective actions where required.
• Identify and manage resistance to change through effective communication, engagement, and stakeholder support.
• Coordinate Change Management activities across multiple service providers, technical teams, business stakeholders, and clients.
• Drive process improvement, standardization, and best-practice adoption across service lines.
• Develop and maintain Change Management methodologies, guidelines, and best-practice repositories.
• Support training, knowledge sharing, and continuous improvement initiatives.
• Act as a key liaison between the SIAM function and service providers/service lines.

Skills

ITSM

Change Management

Stakeholder management

Communication

Decision making

Time management

Education

Engineering/Science degree

ITIL V3/V4 Foundation

SIAM Foundation

ITIL Intermediates/MP/CSM/PMI

Job description

We are looking for an experienced SIAM Change Manager to lead and coordinate Change Management processes within a SIAM / multi-vendor environment. The role will focus on ensuring changes are effectively planned, assessed, governed, communicated, and implemented with minimal risk and business disruption.

Key Responsibilities

• Lead and manage Change Management processes across a SIAM / multi-vendor environment.
• Develop and manage detailed Change Plans, including objectives, timelines, resources, risk mitigation, and stakeholder communication.
• Conduct comprehensive Change Impact and Risk Assessments for proposed changes.
• Design, implement, and maintain Change Control frameworks, processes, policies, and governance.
• Lead and coordinate Change Advisory Board (CAB) meetings and facilitate change approvals.
• Ensure all change requests and supporting documentation are accurate, complete, and compliant with defined standards.
• Monitor change progress using appropriate metrics and KPIs, and take corrective actions where required.
• Identify and manage resistance to change through effective communication, engagement, and stakeholder support.
• Coordinate Change Management activities across multiple service providers, technical teams, business stakeholders, and clients.
• Drive process improvement, standardization, and best-practice adoption across service lines.
• Develop and maintain Change Management methodologies, guidelines, and best-practice repositories.
• Support training, knowledge sharing, and continuous improvement initiatives.
• Act as a key liaison between the SIAM function and service providers/service lines.

Required Skills & Experience

• 5+ years of experience in ITSM, Change Management, Service Management, or a similar capacity.
• Strong hands-on experience in Change Management within SIAM or multi-vendor environments.
• Proven experience developing and implementing Change Management frameworks, policies, and processes.
• Strong knowledge of ITSM and ITIL processes.
• Extensive experience with Change Governance, Change Control, CAB management, and Change Impact Analysis.
• Experience coordinating and governing changes across multiple service providers.
• Strong understanding of risk assessment, change approval, compliance, and change documentation.
• Excellent stakeholder management, communication, analytical, and decision-making skills.
• Strong project, resource, and time-management abilities.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• High customer focus, attention to detail, and proactive approach to managing deliverables.

Education & Certification

• Graduate in Engineering or Science.
• ITIL V3/V4 Foundation – Mandatory.
• SIAM Foundation certification will be an added advantage.
• Additional certifications such as ITIL Intermediate/Managing Professional, PSM/CSM, PMP/PRINCE2, COBIT, or ISO/IEC 20000 are desirable.
• Willingness to work according to client time-zone requirements.
• Working hours may vary based on project and client requirements.