SIAM IT Service Manager

Tata Consultancy Services; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading IT services firm based in Tamil Nadu is looking for an experienced SIAM IT Service Manager. You will manage the Technology SIAM engagement for multiple customers and vendors, ensuring adherence to organisational policies and ITIL V4 practices. The ideal candidate should have 10-15 years of experience in IT service management, with significant knowledge in ITIL-based service management and leadership skills. This full-time position offers a chance to work in a dynamic environment focused on continuous improvement.

Qualifications

• 10-15 years of experience in IT service management roles.
• Significant skills in ITIL-based service management.
• Experience in service management reports and project multitasking.

Responsibilities

• Manage Technology SIAM engagement for customers and vendors.
• Support service-management delivery using ITIL V4 practices.
• Plan team workloads to meet objectives and timelines.

Skills

ITIL Knowledge

Leadership

Problem Solving

Agile Methodologies

Education

ITIL Certification

Agile Certification

Job description

SIAM IT Service Manager – Tata Consultancy Services

Role: SIAM IT Service Manager

Required Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle

Experience Range: 10-15 years

Desired Competencies (Technical/Behavioral):

• Significant knowledge and skills in ITIL-based service management, including Incident Management (including Major Incident Management), Problem Management, Knowledge Management, Service Request Management, Service Level Management, Change Management, Data Management, Asset & Configuration Management, Continuous Service Improvement (CSI).
• Leadership and staff‑management skills to deliver organisational goals, manage contracted suppliers against KPIs, and conduct service reviews.
• Experience delivering internal Service Management Reports, multitasking across multiple projects, analysing opportunities, defining approaches, and proactive problem‑solving.
• Continuous professional development and relationship building with internal stakeholders and suppliers.
• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application.
• ITIL and Agile certified.

Role Responsibilities:

• Managing the Technology SIAM engagement for one or more customers and vendors.
• Supporting the Head of Technology SIAM to facilitate a holistic approach to service‑management delivery using ITIL V4 practices within the service‑value chain.
• Setting organisational policy and ensuring process adherence for service management and governance.
• Planning the team’s workloads to meet objectives and delivery timeframes, exercising personal responsibility and autonomy.
• Participating in internal and external activities to keep skills up‑to‑date.
• Transforming complex technical information into understandable formats for stakeholders.
• Facilitating and fostering collaborative approaches, prioritising requirements, and optimising resource utilisation.
• Advising on standards, methods, tools, and applications to deliver optimal solutions that meet organisational objectives.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Information Technology

Industries: IT Services and IT Consulting