SIAM IT Service Manager

Tata Consultancy Services; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT consulting firm in Pune seeks a professional for a full-time role within Information Technology. This position requires expertise in ITIL and Agile methodologies, focusing on service management and the delivery of organizational objectives. The ideal candidate will engage with stakeholders, manage service delivery, and possess strong problem-solving skills. Opportunities for continuous professional development in a dynamic environment are available.

Qualifications

• Knowledge of ITIL V3 framework in service operation.
• Experience with service management and value chain.
• Ability to manage deadlines and workload effectively.

Responsibilities

• Lead and manage staff to achieve organizational goals.
• Deliver internal service management reports.
• Engage with stakeholders to optimize resource utilization.

Skills

ITIL implementation

Service management

Agile methodologies

Problem-solving

Stakeholder engagement

Multi-tasking

Tools

ITIL certification

Agile certification

Six Sigma

Job description

Key Responsibilities and Qualifications

• Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle
• Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).
• Significant knowledge and skills in the area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framework. Managing Service Reviews and approval of supplier-delivered reports.Significant knowledge and skills in the following area: Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.
• Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.
• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application
• ITIL and Agile certified
• Managing the Technology SIAM engagement for one or more of customers and vendors
• Supporting the Head of Technology SIAM to facilitate a more holistic approach to service management delivery by ITIL V4 practices within the service value chain
• Setting the organization’s policy and ensuring process adherence for service management and governance
• Working under the direction and within a clear framework of accountability, you will exercise some personal responsibility and autonomy to plan the teams' workloads to meet objectives and delivery timeframes
• Participating in internal and external activities in line with your specialism to keep your skills up to date.
• With a clear ability to rationalize complex technical information, you will transform this information, making it understandable for others to digest and work with
• Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritize requirements, and optimize resource utilization
• Demonstrating a creative and innovative approach and advising on standards, methods, tools and applications so that the optimum approaches, standards, and solutions are delivered to meet organizational objectives

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industry: IT Services and IT Consulting