Application Support Engineer

Accenture in India; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture in India is seeking a Service Management Lead to drive the delivery of programs and managed services. You will coordinate projects through contract management and maintain stakeholder relationships to enable strategic agenda.

The role requires minimum of 5 years experience, graduation or above, and strong communication skills to liaise with client teams and operations. Cloud orchestration and SLAs are central to the role, with regular performance reviews.

Qualifications

• Experience in service management governance.
• Graduate or above.
• Excellent written and verbal communication.

Responsibilities

• Act as liaison between the client and Accenture operations teams for support and escalations.
• Communicate service delivery health to all stakeholders and explain any performance issues or risks.
• Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime.
• Hold performance meetings to share performance and consumption data and trends.

Skills

Infrastructure Service Management

Education

15 years full time education

Job description

Project Role

Project Role : Service Management Lead

Project Role Description

Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills

Must have skills : Infrastructure Service Management

Good to have skills

Good to have skills : Change Management, Problem Management, Incident Management

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management Job Requirements :

Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management Professional Attributes : Good written and verbal communication skills

Educational Qualification: Graduate or above