Associate Project Manager - IT Managed Services

Birlasoft Limited; Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Birlasoft Limited in Bengaluru invites an experienced Associate Project Manager to join our AMS delivery team. You will oversee managed services engagements, drive service improvements, and ensure governance through ITIL-based processes. Strong communication with stakeholders and proven Scrum/PM capabilities are essential.

The ideal candidate has 7–9 years in AMS, hands-on experience with ServiceNow/Jira/Remedy, and a track record of optimizing KPIs in fast-paced environments.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Relevant certifications (ITIL, Agile, PMP) preferred

Skills

AMS / Managed Services Delivery

Lead AMS engagements

ITIL processes

SLA / KPI management

Ticket management tools

Scrum Master

Project Manager

Analytical skills

Education

Bachelor’s degree in Computer Science / IT

Tools

ServiceNow

Jira

Remedy

Job description

Associate Project Manager

Area(s) of responsibility

Required Skills & Experience

• 7–9 years of experience in AMS / Managed Services Delivery
• Proven experience in leading AMS engagements (support + enhancements)
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Experience with SLA/KPI management and governance frameworks
• Hands‑on experience in ticket management tools (ServiceNow, Jira, Remedy)
• Experience working as Scrum Master / Project Manager in Agile environments
• Strong analytical skills for KPI tracking and service optimization

Preferred Skills

• Certification in Scrum (CSM/PSM) or PMP/Prince2
• Experience in automation and ticket reduction initiatives
• Exposure to DevOps / CI-CD / cloud-based support models
• Knowledge of service delivery dashboards and reporting tools

Soft Skills

• Strong leadership and team management
• Excellent communication and stakeholder management
• Problem-solving and decision-making capabilities
• Ability to work in a fast-paced, SLA-driven environment

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• Relevant certifications (ITIL, Agile, PMP) preferred

Nice-to-Have

• Experience managing global delivery models (onsite/offshore)
• Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)

Experience Level Mid Level