Showroom Sales Staff

Lenskart; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Mumbai is seeking a Retail Associate to greet customers, guide them through the shopping journey, and explain product features. You will build trust, resolve queries, and ensure timely delivery while collecting feedback to improve services.

You will also manage daily inventory, replenish displays, handle stock, and uphold store standards and VM guidelines to support sales and customer satisfaction.

Qualifications

• Experience in retail customer service is preferred.
• Familiarity with inventory and store operations is a plus.

Responsibilities

• Meet and greet customers and assist throughout the shopping journey.
• Share product features and benefits and resolve queries.
• Ensure on-time product delivery and collect feedback from customers.
• Perform daily inventory counts and replenish displays.
• Maintain store cleanliness and adhere to VM guidelines.

Skills

Customer service

Inventory control

Store operations

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basisDaily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale