Showroom Sales Staff

Lenskart; Akola District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a retail associate to greet customers, assist throughout the shopping journey, and explain product features. The role requires ensuring on-time delivery, handling post-sale queries, and gathering customer feedback to improve service and product experience.

Responsibilities include daily stock checks, receiving shipments, replenishing displays, and maintaining store cleanliness. You will also reconcile cash and card sales and follow standard operating procedures to ensure

Responsibilities

• Meet & greet customers
• Assist customers throughout the shopping journey
• Share product features & benefit with customers
• Explain services, build trust & loyalty
• Resolve customer queries pre & post sale
• Ensure product delivery to the customer on time
• Receive feedback from customers on services & product
• Daily quick count of all PIDs in store
• Receive bulk shipment, physical count & mark receive in system
• Daily replenishment to fill display gap
• Check bad inventory/damage products & keep in designated place
• Ensure daily handover & receiving product from VRX via HOP app
• Highlight inventory mismatch to Store Manager
• Follow VM guidelines
• Maintain cleanliness & hygiene in store
• Update SOPs daily
• Reconcile daily cash & card sales

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale