Ships Agency Manager - JNPT

Wilhelmsen group; Mumbai City; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Wilhelmsen group in Navi Mumbai seeks a Ships Agency Manager to oversee port and site operations at JNPT, based in Nerul. You will ensure service quality, manage vendors, identify cost-saving opportunities, and promote local ports to customers while driving revenue.

The role requires 5+ years in Ships Agency Operations, a maritime or business management degree, and strong English communication. Local regulations familiarity and leadership experience are essential.

Qualifications

• Bachelor’s degree in Maritime or Business Management or related experience.
• Minimum 5 years in Ships Agency Operations.
• Familiarity with local Port Authority regulations and tariffs.
• Ability to multitask and stay organized under pressure without compromising safety.
• Strong English communication, both written and spoken.
• Mentoring and customer relationship skills.
• Self-motivated with good cost awareness and control.
• Proficiency in using the Company’s systems and digital tools.

Responsibilities

• Take overall responsibility for port and site operations.
• Ensure Port Services performance and service quality per SOPs.
• Identify cost savings opportunities, including vendor discounts.
• Select, appoint and evaluate vendors in line with governance.
• Identify new business opportunities and promote local ports to customers.
• Increase revenue and drive efficiencies to control costs.
• Ensure proper pre-funding and approvals for port calls.
• Oversee Disbursement Account processes and optimization.
• Ensure adequate resources at port locations and training for staff.
• Maintain QHSSE compliance and use Take 5 as appropriate.
• Support and drive collection of spot port call receivables.
• Post‑port call analysis to communicate added value to customers.

Skills

Multitasking under pressure

Communication skills

Cost awareness

Digital tools proficiency

Vendor management

Mentoring & customer relations

Self-motivated

Education

Bachelor’s in Maritime or Business Management

Tools

Company systems

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Ships Agency Manager - JNPT for the Navi Mumbai location, to join our company. The incumbent will be based at the Nerul office and will be responsible mainly for operations at JNPT.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Required experience and skills:

• Bachelor’s degree in Maritime or Business Management, or relevant work experience that compensates for formal education.


• Minimum 5 years of experience in Ships Agency Operations.


• Familiarity with local Port Authority regulations, procedures and governing tariffs.


• Ability to multitask and organise under pressure without compromising the safety of personnel or vessels.


• Good communication skills and command of the English language, both oral and written.


• Strong mentoring and customer relationship skills.


• Self-motivated and result-oriented, with good cost awareness and control.


• Proficiency in using the Company’s systems and digital tools.

What you will be doing:

• Take overall responsibility for port and site operations.


• Ensure Port Services performance and service quality are delivered in accordance with Standard Operating Procedures.


• Proactively identify opportunities for cost savings, including vendor discounts on behalf of the principal.


• Select, appoint and evaluate vendors and suppliers in compliance with WPS procurement governance.


• Identify new business and sales opportunities in the territory or country and work with Port Services Sales to promote local ports to customers.


• Ensure profitable port operations by increasing revenue while driving efficiencies to control costs.


• Ensure the correct amount of pre-funding is received, or the appropriate authority has approved any deviation, before the port call is performed, in line with the Chart of Authority; apply the same requirement when additional funding is needed before the vessel sails.


• Ensure procedures relevant to Disbursement Account production are implemented and optimised.


• Ensure efficient and competent resources are appointed at the port location or locations.


• Ensure onboarding and regular training are conducted for all employees.


• Maintain overall Port Services QHSSE compliance within the assigned territory and use Take 5 as appropriate.


• Support and ultimately drive the collection of spot port call receivables.


• After departure, analyse the port call and communicate the added value provided to the customer.

Work location: Nerul, Navi Mumbai, India

Please note: As part of the application process, you may be subject to reference and additional background checks

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