Hub Agent

Wilhelmsen group; Sheva; On-site; INR 300,000 - 520,000; Full time

Job summary

Wilhelmsen Port Services in Navi Mumbai, India, is seeking a Hub Agent to manage hub-related jobs and coordinate with agents and customers. The role requires fluent English and prior ships agency experience. You will work independently to ensure timely port operations and comply with regulations.

The ideal candidate demonstrates strong time management, reliability, and the ability to navigate company IT systems while delivering proactive ship agency support to clients and the internal hub team.

Qualifications

• Graduation with minimum 2 years of experience.
• Excellent English communication (oral and written).
• Experience in ships agency operations or related shipping work.
• Ability to work independently and systematically.
• Strong time management and prioritisation to meet deadlines.
• Experience using company IT systems and platforms.

Responsibilities

• Coordinate all Hub Agreement related jobs.
• Ensure appointments are handled without delay and assigned to the appointed agent.
• Monitor port call execution and liaise with agents and vendors to meet customer expectations.
• Follow up with local port agents for DA requirements.
• Provide ships agency support to customers, Hub team and Sales.
• Assist and support the WPS network on admin, technical and commercial issues.
• Use customer information to promote products and services and find solutions.

Skills

English fluency

Ship agency operations

Independent and systematic work

Time management

Communication skills

Prior port services experience

IT systems literacy

Education

Graduation

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Hub Agent for Navi Mumbai location, to join our company.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Required experience and skills:

• Graduation with minimum 2 years of experience.

• Excellent communication skills. Must be fluent in English.

• Experience from ships agency operational work or other relevant shipping experience.

• Ability to work independently and systematically

• Able to meet deadlines through good time management and allocation of priorities.

• Ability to work on company systems.

• Exceptional verbal and written communication skills, with full fluency in English.

• Demonstrated experience in ships agency operations or a related area within the shipping industry.

• Proven ability to work independently, employing a systematic and organised approach to tasks.

• Strong time management skills, with the capability to prioritise effectively and consistently meet deadlines.

• Competency in utilising company’s IT systems and platforms for day-to-day operations.

What you will be doing:

• To coordinate all Hub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and Disbursement Accounts (DA) requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualising and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non-compliances through improvement/complaint system in place.

Work location: Navi Mumbai, India

Please note: As part of the application process, you may be subject to reference and additional background checks

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