Hub Agent

Wilhelmsen Ship Management; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Wilhelmsen Ship Management in Navi Mumbai is seeking a Hub Agent to join our global team. You will coordinate Hub Agreement related jobs, monitor port calls, and work with agents and customers to meet expectations.

The role requires graduation with at least 2 years’ experience, excellent English, and the ability to work independently with strong time management. Familiarity with ships agency operations and company IT systems is essential.

Qualifications

• Graduation with minimum 2 years of experience.
• Excellent communication skills.
• Must be fluent in English.
• Experience from ships agency operational work or other relevant shipping experience.
• Ability to work independently and systematically
• Able to meet deadlines through good time management and allocation of priorities.
• Ability to work on company systems.
• Exceptional verbal and written communication skills, with full fluency in English.
• Demonstrated experience in ships agency operations or a related area within the shipping industry.
• Proven ability to work independently, employing a systematic and organised approach to tasks.
• Strong time management skills, with the capability to prioritise effectively and consistently meet deadlines.
• Competency in utilising company’s IT systems and platforms for day-to-day operations.

Responsibilities

• Coordinate all Hub Agreement related jobs.
• Ensure all appointments are handled without delay and assigned to appointed agent.
• Monitor port call execution and coordinate with appointed agent and customer’s vendors to meet expectations.
• Follow up with local port agents for operational and DA requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• Support WPS network on administrative, technical and commercial issues.
• Use customer information related to Ships Agency to promote products and engage in solutions.

Skills

Excellent communication

Fluent English

Ships agency experience

Independent working

Time management

IT systems proficiency

Education

Graduation

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for a Hub Agent for Navi Mumbai location, to join our company. In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Required experience and skills:

• Graduation with minimum 2 years of experience.
• Excellent communication skills.
• Must be fluent in English.
• Experience from ships agency operational work or other relevant shipping experience.
• Ability to work independently and systematically
• Able to meet deadlines through good time management and allocation of priorities.
• Ability to work on company systems.
• Exceptional verbal and written communication skills, with full fluency in English.
• Demonstrated experience in ships agency operations or a related area within the shipping industry.
• Proven ability to work independently, employing a systematic and organised approach to tasks.
• Strong time management skills, with the capability to prioritise effectively and consistently meet deadlines.
• Competency in utilising company’s IT systems and platforms for day-to-day operations.

What you will be doing:

• To coordinate all Hub Agreement related jobs.
• To ensure that all appointments are handled without delay and assigned to appointed agent.
• To monitor the execution of the port call and work closely with appointed agent and customer’s contracted vendors to ensure that we meet the customers’ expectations.
• To actively follow up the relevant local port agents for operational and Disbursement Accounts (DA) requirements.
• Provide ships agency support and advice to customers, Hub team and Sales.
• To assist and support the WPS network on administrative, technical and commercial issues.
• To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.
• Assist with conceptualising and pricing of Hub Agreements together with Sales.
• To register and maintain agency agreement information into the IT systems available.
• To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
• To ensure adherence related to regulatory issues pertaining to Ships Agency.
• To provide regular feedback on technical, service quality and commercial issues raised by customers to the Hub Agency Manager, Global Hub Operations Manager, Global Hub Director and Sales.
• To gather information required to help investigation and resolution in Final DA Settlement disputes.
• To follow up complaints/non-compliances through improvement/complaint system in place.

Sounds interesting?

Work location: Navi Mumbai, India

Please note: As part of the application process, you may be subject to reference and additional background checks #WPS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.