SharePoint Online Administrator

Papigen; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Papigen is seeking an experienced SharePoint Online Administrator to manage and optimize Microsoft 365 SharePoint environments. You will handle administration, governance, user support, and automation across Power Platform initiatives.

Join a team that values proactive troubleshooting, strong documentation, and cross-functional collaboration while delivering ITSM/SLA-driven support.

Qualifications

• 5+ years of hands-on Microsoft 365/SharePoint Online experience.
• Strong configuration and administration of SharePoint Online sites and permissions.
• Experience with OneDrive for Business troubleshooting and administration.
• Proficiency with PowerShell / PnP PowerShell for automation.
• Experience in ITSM/SLA-driven support environments.

Responsibilities

• Administer and maintain SharePoint Online sites, site collections, permissions, navigation, and content structures.
• Manage site hierarchy, quotas, sharing settings, and access controls.
• Configure and maintain Term Store, taxonomy, keywords, content types, and records management.
• Support organizational SharePoint policies and governance.
• Manage SharePoint Online incidents and service requests within defined SLAs.
• Troubleshoot SharePoint, OneDrive for Business, synchronization, access, and content-related issues.
• Provide technical support and guidance to end users.
• Coordinate with Microsoft 365 service providers and technical teams when required.
• Automate administrative tasks using Power Automate and PowerShell/PnP PowerShell.
• Develop solutions using Power Apps; leverage Microsoft Graph API for integrations.
• Develop Power BI reports and dashboards for operational insights.

Skills

SharePoint Online Administration

Governance & Policies

Troubleshooting & User Support

ITSM / SLA Environments

Communication & Documentation

Independent & Multitasking

Tools

PowerShell

PnP PowerShell

Power Automate

Power Apps

Microsoft Graph API

Power BI

Job description

Role Overview

We are looking for an experienced SharePoint Online Administrator to manage, support, and automate Microsoft 365 SharePoint Online environments. The role involves SharePoint administration, user support, governance, automation, troubleshooting, and service request management, with opportunities to work on Power Platform and Microsoft 365 initiatives.

Key Responsibilities

SharePoint Administration

• Administer and maintain SharePoint Online sites, site collections, permissions, navigation, and content structures.
• Manage site hierarchy, site administrators, quotas, sharing settings, and access controls.
• Configure and maintain Term Store, taxonomy, keywords, content types, and records management.
• Support organizational SharePoint policies and governance.

Support & Troubleshooting

• Manage SharePoint Online incidents and service requests within defined SLAs.
• Troubleshoot SharePoint, OneDrive for Business, synchronization, access, and content-related issues.
• Provide technical support and guidance to end users.
• Coordinate with Microsoft 365 service providers and technical teams when required.

Automation & Development

• Automate administrative tasks and business processes using Power Automate.
• Develop solutions using Power Apps where required.
• Use PowerShell/PnP PowerShell for SharePoint administration and automation.
• Leverage Microsoft Graph API for Microsoft 365 and SharePoint integrations.

Reporting & Collaboration

• Develop Power BI reports and dashboards for operational and business insights.
• Work with Microsoft Teams, OneDrive, Viva, and other Microsoft 365 services.
• Maintain technical documentation, procedures, and knowledge articles.
• Participate in projects and cross-functional initiatives.

Required Skills & Experience

• 5 years of experience with Microsoft 365 / SharePoint Online.
• Strong hands-on experience in SharePoint Online Administration.
• Good knowledge of SharePoint permissions, sites, policies, Term Store, taxonomy, content types, and Records Management.
• Experience with OneDrive for Business troubleshooting and administration.
• Hands-on experience with PowerShell / PnP PowerShell.
• Experience with Power Automate and Power Apps.
• Knowledge of Microsoft Graph API.
• Exposure to Power BI reporting and dashboards.
• Strong troubleshooting, customer service, communication, and documentation skills.
• Ability to work independently and manage multiple priorities.
• Experience working in ITSM/SLA-driven support environments.

Good to Have

Microsoft Teams, Viva, .NET/C#, Python, and SharePoint migration experience.