SF Business Analyst

Virtusa; Hyderabad; On-site; INR 3,000,000 - 4,600,000; Full time

Job summary

Virtusa seeks a Salesforce Business Analyst to support ongoing requirements and operational tasks in the financial services sector. You will enhance the Agent-to-Agent interface, conduct health scans, measure user adoption, and align project goals with stakeholders.

The ideal candidate has strong Salesforce FSC knowledge, data security expertise, and a proven BA track record. This on-site Hyderabad role requires collaboration with architects, developers, and business teams.

Qualifications

• Experience in FSC and financial services domain.
• Strong knowledge of Salesforce workflows, automation, data model, security, and integrations.
• Understanding of A2A concepts, agent orchestration, and AI interoperability.
• Experience defining user adoption metrics, telemetry requirements, and analytics strategies.
• Good communication with clients and teams.

Responsibilities

• Gathering, analyzing, documenting, and validating business requirements.
• Translating business needs into BRDs, FRDs and acceptance criteria.
• Collaborating with Salesforce Architects, Developers, Data/Analytics teams, and business stakeholders.
• Understanding A2A concepts, agent orchestration, and AI interoperability.
• Defining user adoption metrics, telemetry requirements, and analytics strategies.

Skills

Financial Services Cloud (FSC)

Salesforce workflows & automation

Data model & security

A2A concepts & AI interoperability

User adoption metrics & analytics

Education

Bachelor's degree in Business Administration or Information Technology

Tools

Salesforce

Salesforce Quality Cloud

Job description

Job Requirements

Salesforce Business Analyst

Location: HYD Campus, Hyderabad

Years of Experience: 10-15 Years

Job Summary

We are seeking a skilled Salesforce Business Analyst to support ongoing requirements and operational tasks. This role will focus on enhancing the Agent-to-Agent interface, conducting health scans, measuring user adoption, scheduling alignment meetings, and re-evaluating project goals. The ideal candidate will possess strong knowledge of Salesforce and a proven track record in business analysis within the financial services sector.

Responsibilities

• Gathering, analyzing, documenting, and validating business requirements.
• Translating business needs into detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Acceptance Criteria.
• Collaborating with Salesforce Architects, Developers, Data/Analytics teams, and business stakeholders.
• Understanding Agent-to-Agent (A2A) concepts, agent orchestration, and AI agent interoperability.
• Defining user adoption metrics, telemetry requirements, and analytics strategies.
• Scheduling monthly alignment meetings every two weeks to ensure consistent progress tracking and feedback loops.
• Conducting a thorough re-evaluation of FreshvFsc to assess feasibility, updates, and alignment with project goals.

Mandatory Skills

• Good experience in Financial Services Cloud (FSC) and financial services.
• Strong knowledge of Salesforce workflows, automation, data model, security, and integrations.
• Understanding of Agent-to-Agent (A2A) concepts, agent orchestration, and AI agent interoperability.
• Experience defining user adoption metrics, telemetry requirements, and analytics strategies.
• Good communication skills to interact effectively with clients and teams.

Preferred Skills

• Experience with Salesforce Quality Cloud and health scan methodologies.
• Familiarity with user adoption tracking tools and strategies.

Qualifications

Bachelor's degree in Business Administration, Information Technology, or a related field. Relevant Salesforce certifications are a plus.

Work Experience

10-15Years