SALESFORCE BUSINESS ANALYST

Vrinda International; India; On-site; INR 870,000 - 1,451,000; Full time

Job summary

Vrinda International is seeking an experienced Salesforce Business Analyst with 6+ years of hands-on Salesforce experience. You will gather requirements, translate them into Salesforce functional solutions, and collaborate with developers, admins, QA, and project teams to deliver aligned outcomes.

The role is remote with IST timings; immediate/joint soon. Strong emphasis on requirements gathering, documentation, and stakeholder management across Sales Cloud and Service Cloud implementations.

Qualifications

• 6+ years of BA experience with Salesforce expertise.
• Strong requirement gathering, documentation, and stakeholder management.
• Hands-on experience with Sales Cloud/Service Cloud and integrations.
• Experience refining BRD/FRD, user stories, acceptance criteria, and UAT.
• Ability to bridge business and technical teams in remote environments.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate requirements into Salesforce functional specs and user stories.
• Create BRDs, FRDs, user stories, acceptance criteria, and process flows.
• Conduct workshops and stakeholder discussions.
• Collaborate with Salesforce Developers, Admins, QA, and project teams.
• Analyze existing Salesforce processes and suggest improvements.
• Support Salesforce implementation, enhancements, and integrations.
• Assist UAT including test scenarios and defect analysis.
• Manage requirement changes through the project lifecycle.
• Ensure Salesforce solutions align with business processes.

Skills

Salesforce BA experience

Sales Cloud / Service Cloud

Requirements gathering

User stories & BRD/FRD

Process flows

UAT

Stakeholder management

Communication

IA and API integrations

Education

Salesforce Administrator Certification

Tools

Salesforce

Jira

Confluence

Job description

Job Description

HIRING | SALESFORCE BUSINESS ANALYST

Position: Salesforce Business Analyst

Experience: 6+ Years

Work Mode: Remote

Working Hours: IST Timings

Budget: Up to ₹1.3 LPM

Joining: Immediate / Short Notice Preferred

Interview Status: Interviews Ongoing

ROLE OVERVIEW

We are looking for an experienced Salesforce Business Analyst with 6+ years of relevant experience to gather business requirements, translate them into Salesforce functional solutions, and work closely with stakeholders, developers, administrators, QA, and project teams.

? KEY RESPONSIBILITIES

• Gather, analyze, and document business requirements

• Translate requirements into Salesforce functional requirements and user stories

• Create BRDs, FRDs, User Stories, Acceptance Criteria & Process Flows

• Conduct requirement workshops and stakeholder discussions

• Work closely with Salesforce Developers, Administrators, QA, and technical teams

• Analyze existing Salesforce processes and recommend improvements

• Support Salesforce implementation, enhancement, and integration projects

• Support UAT , including test scenarios, defect analysis, and business validation

• Manage requirement changes throughout the project lifecycle

• Ensure Salesforce solutions align with business processes and objectives

REQUIRED SKILLS

6+ years of experience as a Business Analyst with strong Salesforce experience

Strong understanding of Salesforce Platform & CRM processes

Experience in requirement gathering, analysis, documentation & stakeholder management

Strong knowledge of Sales Cloud / Service Cloud

Hands-on experience with User Stories, BRD/FRD, Process Flows, Acceptance Criteria & UAT

Understanding of Salesforce configuration and standard functionality

Good understanding of Salesforce Integrations & APIs

Strong communication, analytical & problem-solving skills

Ability to work with both technical and non-technical stakeholders

GOOD TO HAVE

Salesforce Administrator / Business Analyst Certification

Knowledge of Jira, Confluence & Salesforce

Exposure to Data Migration & Third-Party Integrations

CANDIDATE PREFERENCE

Strong hands-on Salesforce BA experience preferred

Immediate / Short Notice Joiners highly preferred

Must be comfortable working in IST timings