Services Specialist - Customer Support Engineer

AL7932 GE Vernova T&D India Limited; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

GE Vernova in India seeks a Customer Success Engineer to support GE Digital solutions post‑sales. You will troubleshoot configuration, UI, networking, cloud and on‑prem components, and ensure outcomes with customers while driving renewal and retention.

You will collaborate with cross‑functional teams, building strong customer relationships and applying foundational IT, cybersecurity, and LAN/WAN concepts in a dynamic environment.

Qualifications

• Basic experience in services & customer support engineering.
• Foundational IT knowledge and problem-solving skills.
• Understanding of IT/ cybersecurity/ LAN/WAN concepts.

Responsibilities

• Research and troubleshoot GE Digital solutions across configuration, UI, network, cloud and on‑prem components.
• Developing conceptual knowledge of the professional discipline.
• Support roles with specialized expertise or technical knowledge in a broad area.
• Apply general knowledge of business developed through education or past experience.
• Consult supervisor or senior team members for issues outside defined instructions/parameters.
• Collaborate with others to solve issues.
• For customer-facing roles, build strong customer relationships and act as the interface between customer and GE.

Skills

Customer support basics

IT networking basics

Cybersecurity basics

Education

Bachelor's degree in a relevant field

BTech/ BE or equivalent

Job description

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure.
• Developing conceptual knowledge of professional discipline.
• May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience.
• Understands how work of own team contributes to the area.
• Resolves issues using established procedures.
• Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues.
• For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
• Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering.
• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)/ BTech/ BE/ equivalent.

Desired Characteristics

Candidate should have basic understanding of IT/ cybersecurity/ LAN WAN concepts Candidate with configuration skill set on IT Network system will be preferred Candidate should have basic undertaking knowledge of WAMS systems

Additional Information

Relocation Assistance Provided: Yes Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com