Services Specialist - Customer Support Engineer

GE Vernova Consulting; Dadri; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Vernova Consulting seeks a disciplined professional to support post-sales customer lifecycle with a focus on training, professional services, and technical support. The role emphasizes understanding GE Digital solutions, network configurations, and customer-facing collaboration to ensure successful outcomes.

The candidate should have foundational IT/cybersecurity knowledge and be comfortable working within established operational procedures, reporting to a supervisor as needed.

Qualifications

• Knowledge of IT/ cybersecurity basics and networking concepts.
• Experience with IT network configurations is preferred.
• Role requires understanding of post-sales customer support environments.

Responsibilities

• Provide expertise in GE Digital solutions across configuration, UI, connectivity, performance, and cloud/on-prem components.
• Collaborate with teams to troubleshoot issues and communicate with customers and GE stakeholders.
• Develop conceptual knowledge of the professional discipline and apply it under supervision.
• Resolve issues using established procedures and escalate when outside instructions.
• Build strong customer relationships, serving as the interface between customer and GE.

Skills

IT fundamentals

Cybersecurity basics

LAN/WAN concepts

Network configuration

Education

Bachelor's degree or equivalent (BTech/BE)

Job description

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience)/ BTech/ BE/ equivalent

Desired Characteristics

• Candidate should have basic understanding of IT/ cybersecurity/ LAN WAN concepts
• Candidate with configuration skill set on IT Network system will be preferred
• Candidate should have basic undertaking knowledge of WAMS systems

Additional Information

Relocation Assistance Provided: Yes