Services Specialist - Customer Support Engineer

GE Vernova; Greater Noida; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Vernova is seeking a specialist to drive sustained customer success and growth in the post-sales lifecycle, focusing on training, professional services, technical support, renewals, and retention across GE Digital solutions.

The role emphasizes collaborating with customers and GE teams, troubleshooting across configurations, networks, cloud, and on-premise components, and applying knowledge of IT networks and cybersecurity to ensure successful outcomes.

Qualifications

• Basic understanding of IT/cybersecurity/LAN/WAN concepts.
• WAMS systems knowledge preferred.
• Configuration skills on IT network systems preferred.

Responsibilities

• Research and troubleshoot GE Digital solutions including configuration, UI, network connectivity, and data visualization.
• Collaborate with colleagues to resolve issues; interface with customers as needed.
• Build and maintain customer relationships and communicate technical information clearly.

Skills

IT fundamentals

cybersecurity basics

LAN/WAN concepts

Education

Bachelor's degree or BTech/BE

Job description

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)/ BTech/ BE/ equivalent

Desired Characteristics

• Candidate should have basic understanding of IT/ cybersecurity/ LAN WAN concepts
• Candidate with configuration skill set on IT Network system will be preferred
• Candidate should have basic undertaking knowledge of WAMS systems

Additional Information

Relocation Assistance Provided: Yes