Services Operations Specialist

Ahead; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

Learning & development

Wellbeing programs

Job summary

AHEAD is seeking an analytical and data-savvy Services Operations Analyst to monitor and improve our services operations. You will collaborate with operations, finance, and engineering to set business priorities and drive organizational intelligence.

The role emphasizes dashboards, data storytelling, and proactive problem solving with Salesforce, Tableau, and related tools in a fast-paced services environment.

Qualifications

• Experience with the Salesforce Platform Suite.
• Experience in a Services Organization.
• Experience as a Salesforce Administrator.

Responsibilities

• Provide monitoring and alerting for the TSS organization via dashboards and reports.
• Identify trends and opportunities using data to drive scale.
• Distribute reports to stakeholders daily, weekly, or monthly.
• Create reports/dashboards in Salesforce or Tableau to increase visibility of key metrics.
• Improve processes and system configurations for streamlined operations.

Skills

Analytical thinking

Data analysis

Excel skills

Communication

Adaptability

Tableau

Tools

Salesforce

Tableau

Salesforce PSA

Financial Force Accounting

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking an analytical and data-savvy self-starter with a passion for helping others harness data to improve decision making and drive organizational intelligence. Were targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity-a strategic thinker with strong analytical and creative problem-solving skills. As an analyst for Services Operations, you will be directly responsible for ensuring that we effectively monitor and improve our services operations, deeply understand issues that impact our group, and work closely with operations, finance, and engineering partners to set the right business priorities to best support the organization

Roles and Responsibilities:

• Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews
• Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale
• Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence
• Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization
• Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.

Education and Experience

• Experience with the Salesforce Platform Suite
• Previous experience working in a Services Organization
• Previous experience as a Salesforce Administrator

Knowledge, Skills, Abilities

• Analytical thinker who can break down complex problems using data and technology
• Ability to work independently and follow process documentation
• Ability to stay organized and composed while managing multiple tasks
• Strong documentation skills
• Highly Proficient in working with Microsoft Excel
• Tableau experience would be a plus
• Experience providing top-level customer service
• A passion for cutting-edge technology
• Learns quickly and adapts well to new challengesEnthusiastic and motivated to learn and grow

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work-life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership