Services Operations Specialists

AHEAD; Gurugram District; Ibrido; INR 600.000 - 1.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Flexible work arrangements

Learning & development opportunities

Wellness programs

Retirement benefits

Inclusive culture

Descrizione del lavoro

AHEAD is seeking an analytical Services Operations Analyst to monitor and improve our operations. You will collaborate with operations, finance, and engineering to set priorities and drive data-driven decisions using Salesforce, Tableau, and related tools.

You will build dashboards, perform ad-hoc data pulls, and prepare regular business reviews to enhance visibility and efficiency across the organization. Strong Excel and analytics skills are required.

Competenze

• Analytical thinker who can break down complex problems using data and technology.
• Strong documentation skills and ability to work independently.
• Experience with Salesforce Platform Suite and Tableau is required.

Mansioni

• Working with cross-functional partners to provide dashboards and reports for monitoring the TSS organization.
• Identify trends and opportunities for scale using data and business analysis.
• Create and maintain reports and dashboards in Salesforce native tools or Tableau.
• Distribute reports to leadership and stakeholders on a regular cadence.
• Improve processes and configurations to streamline operations.

Conoscenze

Analytical thinking

Excel

Tableau

Customer service

Formazione

Salesforce Administrator experience

Strumenti

Salesforce Platform Suite

Tableau

Descrizione del lavoro

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking an analytical and data-savvy self-starter with a passion for helping others harness data to improve decision making and drive organizational intelligence. We're targeting a disciplined, intellectually curious, and creative individual who is comfortable operating in ambiguity—a strategic thinker with strong analytical and creative problem-solving skills. As an analyst for Services Operations, you will be directly responsible for ensuring that we effectively monitor and improve our services operations, deeply understand issues that impact our group, and work closely with operations, finance, and engineering partners to set the right business priorities to best support the organization

Roles And Responsibilities

• Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews
• Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale
• Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence
• Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization
• Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.

Education And Experience

• Experience with the Salesforce Platform Suite
• Previous experience working in a Services Organization
• Previous experience as a Salesforce Administrator

Knowledge, Skills, Abilities

• Analytical thinker who can break down complex problems using data and technology
• Ability to work independently and follow process documentation
• Ability to stay organized and composed while managing multiple tasks
• Strong documentation skills
• Highly Proficient in working with Microsoft Excel
• Tableau experience would be a plus
• Experience providing top-level customer service
• A passion for cutting-edge technology
• Learns quickly and adapts well to new challenges
• Enthusiastic and motivated to learn and grow

Why AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits Include

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work-life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.