Associate Manager (Service Now)

Publicis Re:Sources

Gurugram District

On-site

INR 3,000,000 - 5,500,000

Full time

32 hours ago

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Job summary

Publicis Re:Sources is seeking a highly experienced Lead ServiceNow Developer to drive design, development, and delivery of complex ServiceNow solutions with minimal supervision. You will collaborate with architects, product owners, and global teams across geographies to deliver scalable, secure platforms.

The role requires deep platform expertise, strong technical leadership, and the ability to translate business requirements into maintainable implementations, while mentoring junior developers

Qualifications

10+ years of software development experience.

Responsibilities

Lead the design, development, and deployment of ServiceNow solutions across multiple modules.
Provide technical direction and establish development standards, best practices, and code quality guidelines.
Mentor developers and support capability growth across the platform team.
Lead technical workshops and solution discussions.
Partner with Analysts, Architects, and Stakeholders to define solutions.
Drive technical delivery from requirements through deployment.

Skills

ServiceNow

Leadership

Agile delivery

Problem solving

Stakeholder mgmt

Education

Bachelor's degree in CS/IS/Eng

Tools

Flow Designer

Integration Hub

Business Rules

Script Includes

Client Scripts

Record Producers

Service Portal

Agent Workspace

Job description

Publicis Re:Sources is at the core of Publicis Groupe, the world s largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what

they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+

employees in over 55 countries. We provide technology solutions and business services, including finance,

accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security,

and global mobility - supporting 110,000+ employees across the Publicis Groupe network. Our people are at

the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work

every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com

Role Summary

We are seeking a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow Platform team. This role requires an individual who can independently drive design, development, and delivery of complex ServiceNow solutions with minimal supervision while collaborating with architects, business stakeholders, product owners, and support teams across multiple geographies.

The ideal candidate will possess deep ServiceNow platform expertise, strong technical leadership skills, and the ability to translate business requirements into scalable, maintainable solutions. The individual will serve as a technical lead for strategic platform initiatives and mentor junior developers while ensuring adherence to platform governance, security, and development standards.

Technical Leadership

Lead the design, development, and deployment of ServiceNow solutions across multiple modules.
Serve as the primary technical lead for complex platform enhancements and transformational initiatives.
Provide technical direction and establish development standards, best practices, and code quality guidelines.
Conduct architecture reviews, design reviews, and code reviews.
Mentor developers and support capability growth across the platform team.

Solution Development

Independently analyze business requirements and translate them into scalable technical solutions.
Develop and maintain custom applications, workflows, integrations, and automation capabilities.
Configure and customize ServiceNow using:
- Flow Designer
- Integration Hub
- Business Rules
- Script Includes
- Client Scripts
- Record Producers
- Service Portal
- Agent Workspace
Design and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and Integration Hub.
Support platform upgrades, patch management, and release deployments.
Optimize platform performance, maintainability, and scalability.
Drive technical debt reduction and platform modernization initiatives.
Partner with Business Analysts, Architects, and Business Stakeholders to define solutions.
Lead technical workshops and solution discussions.
Provide effort estimates and delivery planning support.
Support production incident resolution and root cause analysis.

Governance & Compliance

Ensure solutions align with enterprise architecture standards and ServiceNow best practices.
Follow security, audit, compliance, and change management processes.
Contribute to platform documentation, knowledge management, and operational excellence initiatives.

Required Experience

10+ years of software development experience.
8+ years of hands-on ServiceNow development experience.
Proven experience leading enterprise-scale ServiceNow implementations.
Strong experience working independently with globally distributed teams.
Demonstrated ability to own technical delivery from requirements through deployment.
Experience operating in Agile delivery environments.

Required Technical Skills

ServiceNow Platform

Strong hands-on experience in:

Development Skills

Integrations