ServiceNow - Technical Consultant_ITAM APM Admin

NTT DATA North America; India; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

NTT DATA is seeking a ServiceNow Technical Consultant_ITAM/APM Admin in Delhi, India. You will lead complex ServiceNow implementations and solutions, focusing on ITAM/APM Admin and CSM components, driving digital transformation across the client landscape.

You will work on integrations with CRM, ERP, and finance systems, leveraging REST/SOAP APIs, IntegrationHub, MID Server, and Flow Designer, while applying ITIL-aligned ITSM processes. Strong communication and stakeholder skills are essential.

Qualifications

• 2-3 years of ServiceNow experience and 2+ years in CSM.
• Bachelor’s or Master’s degree in CS/IT or related field.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Responsibilities

• Lead design and delivery of scalable CSM solutions.
• Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Architect and manage real-time integrations with CRM, ERP, and third-party platforms.
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Apply working knowledge of ITSM processes mapped to ITIL standards.

Skills

ServiceNow Architecture

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

REST/SOAP APIs

IntegrationHub

MID Server

ITSM/ITIL

Agile

DevOps

Stakeholder Management

Education

Bachelor’s degree in Computer Science/IT

Master’s degree in Computer Science/IT

Job description

Req ID: 388223

We are currently seeking a ServiceNow - Technical Consultant_ITAM/APM Admin to join our team in Delhi, Delhi (IN-DL), India (IN).

ServiceNow Technical Consultant_ITAM/APM Admin

Location:

On-site (as required)s

Job Type:

Full-Time

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands‑on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real‑time integrations with CRM, finance systems, and third‑party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 2-3 years of experience in ServiceNow and 2+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 1+ Years

Certifications (Required/Preferred):

• Required:

Should be CIS – CSM certified.

Skills & Competencies:

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Why Join Us?

• Work with a team of passionate ServiceNow experts.
• Opportunity to lead high‑impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.