ServiceNow - Technical Consultant_CMDB Administrator

NTT DATA North America; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA seeks a Senior ServiceNow Technical Consultant to lead complex CMDB/CSM initiatives in India. You will architect and deliver scalable solutions with deep platform expertise and cross‑functional collaboration.

Top candidates bring 8+ years on ServiceNow (4+ years in CSM), strong API, IntegrationHub, MID Server skills, and ITIL/DevOps mindset to drive digital transformation.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 8+ years of ServiceNow experience with 4+ years in CSM.
• Proven track record of enterprise ServiceNow implementations.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with architecture and best practices.
• Provide hands-on expertise across CSM modules including Case Management and Knowledge Management.
• Architect and manage real-time integrations with CRM, ERP and third-party platforms.
• Demonstrate proficiency with REST/SOAP APIs, IntegrationHub and MID Server workflows.
• Ensure data flow across platforms and map ITIL ITSM processes (Incident, Problem, Change, Service Catalog).

Skills

ServiceNow

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

REST/SOAP APIs

IntegrationHub

MID Server

ITIL

Agile

DevOps

Education

Bachelor's or Master's in CS/IT

Job description

Job Description

Req ID: 388197

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ServiceNow - Technical Consultant_CMDB Administrator to join our team in Delhi, Delhi (IN-DL), India (IN).

Location: On-site (as required)s

Job Type: Full-Time

About the Role

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred)

• Required: Should be CIS – CSM certified.

Skills & Competencies

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Why Join Us

• Work with a team of passionate ServiceNow experts.
• Opportunity to lead high-impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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