ServiceNow Tech Lead

Codvo Private Limited; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Codvo Private Limited is looking for a ServiceNow Tech Lead to manage a team of developers focused on building a critical NOC platform. This role requires a seasoned professional with over 7 years of software development experience and specific knowledge in ServiceNow development.

The ideal candidate will lead projects ensuring quality and timely delivery, along with handling hands-on code responsibilities. Strong scripting skills in JavaScript, as well as familiarity with integration processes, are essential.

Qualifications

• 7+ years of software development experience; 4+ years of hands-on ServiceNow development.
• Experience in managing a team and ensuring code quality.
• Strong knowledge of REST integrations and event handling.

Responsibilities

• Lead a pod of three ServiceNow developers.
• Build and review scoped applications and flows.
• Own Event Management configuration and quality checks.

Skills

Server-side and client-side JavaScript

Glide APIs

Scoped application development

Event Management configuration

IntegrationHub

Flow Designer

Education

CSA — Certified System Administrator

CAD — Certified Application Developer

Tools

ServiceNow

Databricks

Job description

ServiceNow Tech Lead

Senior · 7+ yrs | Remote / hybrid | Reports to: ServiceNow Architect | Openings: 1

Role Summary

Lead a pod of three ServiceNow developers building the NOC platform. Turn the architecture into working scoped apps, flows, and integrations — and stay hands‑on in the code.

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed‑loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow‑up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Lead

• Break the architecture into stories for closed‑loop ticketing, alarm correlation, and migration work; sequence them across the increment.
• Build and review scoped applications, Flow Designer flows, business rules, and IntegrationHub spokes connecting ServiceNow to the lakehouse, contact center, and NeIO agent layer.
• Own Event Management configuration: event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.
• Stand up ticket‑quality checks: required‑data validation, intake quality scoring, and auto‑augmentation with site health.
• Stand up Performance Analytics dashboards for real‑time NOC views: operational health, KPI trends, and SLA posture.
• Set the developer workflow: branching, update‑set or pipeline strategy, code review, ATF tests, and definition of done.

Responsibilities

• Run the day‑to‑day of a three‑developer pod: assign work, unblock the team, review every change, and keep delivery on the PI plan.
• Stay hands‑on — write the hard integrations and the reference patterns the team copies.
• Work with the Architect on design and with customer data engineering leads on integration contracts.
• Hold the quality bar through code review and ATF coverage; flag scope and timeline risk early.

First 90 Days

• A working developer pipeline: branching, review, and ATF in place.
• First closed‑loop story shipped to a test instance and demoed.
• Reference patterns documented for the pod to reuse.

Must Have

• 7+ years building software; 4+ years hands‑on ServiceNow development.
• Strong scripting: server‑side and client‑side JavaScript, Glide APIs, and scoped application development.
• Flow Designer, IntegrationHub, REST integrations, and inbound/outbound event handling.
• ITOM Event Management configuration, or equivalent alarm and event pipeline work.
• Has led a small team and owned code review and delivery quality.

Nice to Have

• Remedy‑to‑ServiceNow migration experience.
• Contact center platform integration (NICE InContact, Genesys, or Amazon Connect).
• Databricks or REST‑based data lakehouse integration experience.
• ServiceNow AI: AI Agents, Now Assist, NASK skills, and grounding.
• Integrating ServiceNow flows with external AI services via REST and webhooks.
• ServiceNow Virtual Agent and NLU configuration for self‑service deflection.
• ServiceNow Knowledge Management module configuration.
• Telecom or NOC domain; hands‑on CMDB and CSDM.
• CI/CD for ServiceNow: pipelines and automated testing.

Certifications

• Required: CSA — Certified System Administrator, CAD — Certified Application Developer
• Preferred: CIS — ITOM Event Management, CIS — CSM or ITSM