ServiceNow Solution Architect

Smith & Nephew, Inc.; Pune District; Hybrid; INR 4,200,000 - 6,400,000; Full time

Benefits offered by this job

Hybrid work model

Free cab transport

One meal per shift

Night shift allowances

Educational assistance

Job summary

Smith+Nephew is seeking a ServiceNow Solution Architect in Pune (Hybrid) to guide technical architecture, deliver complex workflows, and collaborate with global teams. The role requires deep ServiceNow expertise, enterprise architecture know‑how, and strong stakeholder communication.

You will mentor teammates, work with ITSM, HRSD, SPM, and GRC modules, and drive digital transformation across the enterprise. The position follows a 3-day office hybrid pattern with IST shift timings.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related subject preferred.
• ServiceNow CSA, Implementation certifications (minimum ITSM) Minimum ITLT Foundation.
• 9+ years as a ServiceNow solution architect with 5+ years delivering complex workflows on the ServiceNow platform.

Responsibilities

• Provide technical product and architecture guidance for ServiceNow.
• Deliver critical solutions across all workflows on the ServiceNow Platform.
• Architect and develop solutions with cross-functional teams.
• Consult with stakeholders to understand business needs and pain points.
• Document and present technical solutions to partners and leadership.
• Mentor colleagues in technical skills and best practices.
• Collaborate with multi-functional and cross-geographical teams in a fast-paced environment.

Skills

ServiceNow expertise

Enterprise architecture

Stakeholder communication

Mentoring

Cross-functional collaboration

Problem solving

Team leadership

Education

Bachelor's degree in Computer Science

Tools

Integration hub

REST APIs

JDBC

AngularJS

Bootstrap

Job description

Role: ServiceNow Solution Architect

Location: Pune (Hybrid)

Life Unlimited. At Smith+Ne phew, we design and manufacture technology that takes the limits off living.

Smith and Nephew (SNI) is global medical device company with offices in over 100 countries. SNI is in process of transforming from legacy IT services to modern cloud and digital solutions to fuel continued company growth. Responsible for: In this role, you will be expected to provide technical product and architecture advice, ongoing communication of the latest ServiceNow solutions/capabilities and assisting build practices that deliver exceptional outcomes. This position requires a hands-on person capable of going wide and deep on solution design.

What will you be doing?

• Strong Technical knowledge of ServiceNow platform to provide subject matter expertise and perspective on unique use cases and be able to convey enterprise architecture knowledge/experience regarding how ServiceNow can best interoperate and co-exist with other major enterprise systems of record and platforms.
• Drive innovative business solutions and digital transformation. Working as ServiceNow solution architecting and delivering critical solutions across all workflows, on the ServiceNow Platform.
• Architect and develop innovative solutions in collaboration with a cross-functional team.
• Consult with Stakeholders to understand their business needs and pain points. Drive innovative business solutions and digital transformation.
• Architect and develop innovative solutions in collaboration with a multi-functional team. Document and present technical solutions.
• Provide mentoring to colleagues in the organization.
• Collaborations in the team is fast-paced and requires strong collaboration along with multi-functional and cross geographical teams.

What will you need to be successful?

• Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
• Certifications: ServiceNow CSA, Implementation certifications (minimum ITSM) Minimum ITLT Foundation.
• Experience: 9+ years of experience as a ServiceNow solution architect 5+ years of experience architecting and delivering complex solutions across all workflows, on the ServiceNow Platform.
• This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.
• 5+ years of detailed subject matter expertise within multiple areas of specialization.
• Knowledge of multiple ServiceNow modules like ITSM, HRSD, SPM, GRC.
• Fluency in third party integrations using Integration hub, rest APIs, JDBC, and file-based parsers.
• Strong technical knowledge of ServiceNow, fluency in JavaScript, HTML, and libraries/frameworks such as AngularJS and Bootstrap.
• Ability to quickly understand new technology through instruction and self-training.
• Strong people development skills, including coaching and mentoring for technical roles.
• Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
• Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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