ServiceNow Solution Architect

IND - Smith & Nephew GBS Private Limited; Pune District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Major Medical coverage

Educational Assistance

Work/Life Balance: Personal/Vacation

Parental Leave

Hybrid Work Model

Night Shift Allowances

Free Cab Transport

Provided meals

Job summary

Smith+Nepphew is seeking an experienced ServiceNow Solution Architect in Pune. You will provide architecture guidance, deliver cross-workflow solutions, and help transform IT services into cloud-based digital capabilities. The role requires deep ServiceNow expertise and strong communication with stakeholders.

You will collaborate with global teams, mentor peers, and drive innovative implementations of ITSM, HRSD, SPM, and GRC on the ServiceNow platform.

Qualifications

• Bachelor’s degree or equivalent in Computer Science or related field.
• ServiceNow CSA and ITSM implementation certifications required.
• 9+ years as a ServiceNow solution architect with cross-workflow experience.
• 5+ years designing complex ServiceNow solutions across ITSM/HRSD/SPM/GRC.
• Experience with Integration hub, REST, JDBC, and file parsers.

Responsibilities

• Provide technical product and architecture guidance for ServiceNow.
• Deliver architectures and ensure interoperability with other systems.
• Drive digital transformation and cross-functional collaboration.
• Architect and develop solutions across all ServiceNow workflows.
• Mentor colleagues and lead cross-geographical teams.
• Document and present technical solutions to stakeholders.

Skills

ServiceNow

Architecture

JavaScript

HTML

AngularJS

Bootstrap

REST APIs

Integration hub

JDBC

Education

Bachelor's degree

Tools

ITSM

HRSD

SPM

GRC

Job description

Role: ServiceNow Solution Architect Location: Pune (Hybrid) Life Unlimited.

At Smith+Nepphew, we design and manufacture technology that takes the limits off living. Smith and Nephew (SNI) is a global medical device company with offices in over 100 countries. SNI is in process of transforming from legacy IT services to modern cloud and digital solutions to fuel continued company growth.

Responsibilities

• In this role, you will be expected to provide technical product and architecture advice, ongoing communication of the latest ServiceNow solutions/capabilities and assisting build practices that deliver exceptional outcomes.
• Strong Technical knowledge of ServiceNow platform to provide subject matter expertise and perspective on unique use cases and be able to convey enterprise architecture knowledge/experience regarding how ServiceNow can best interoperate and co-exist with other major enterprise systems of record and platforms.
• Drive innovative business solutions and digital transformation.
• Working as ServiceNow solution architecting and delivering critical solutions across all workflows, on the ServiceNow Platform.
• Architect and develop innovative solutions in collaboration with a cross-functional team.
• Consult with Stakeholders to understand their business needs and pain points.
• Document and present technical solutions.
• Provide mentoring to colleagues in the organization.
• Collaborations in the team is fast-paced and requires strong collaboration along with multi-functional and cross geographical teams.

Requirements

• Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
• Certifications: ServiceNow CSA, Implementation certifications (minimum ITSM) Minimum ITLT Foundation.
• Experience: 9+ years of experience as a ServiceNow solution architect.
• 5+ years of experience architecting and delivering complex solutions across all workflows, on the ServiceNow Platform.
• 5+ years of detailed subject matter expertise within multiple areas of specialization.
• Knowledge of multiple ServiceNow modules like ITSM, HRSD, SPM, GRC.
• Fluency in third party integrations using Integration hub, rest APIs, JDBC, and file-based parsers.
• Strong technical knowledge of ServiceNow, fluency in JavaScript, HTML, and libraries/frameworks such as AngularJS and Bootstrap.
• Ability to quickly understand new technology through instruction and self-training.
• Strong people development skills, including coaching and mentoring for technical roles.
• Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
• Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.

This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM – 9:30 PM IST) Monday to Friday.

Benefits and Perks

• Major Medical coverage + Policy exclusions and insurance non-medical limit.
• Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship.
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift.
• Night Shift Allowances.

#L1-YS1 Stay connected by joining our Talent Community.

Culture and Community

Other reasons why you will love it here! We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Nepphew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nepphew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/.