ServiceNow Solution Architect

Smith+Nephew; India; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Major Medical coverage

Educational Assistance

Flexible Personal/Vacation Time Off

Privilege Leave

Night Shift Allowances

Free Cab Transport for all employees

One Time Meal provided per shift

Job summary

Smith+Nebhew is seeking a skilled ServiceNow Solution Architect for a Pune-based hybrid role. You will drive enterprise architecture decisions, deliver complex ServiceNow solutions across ITSM, HRSD, and other modules, and mentor team members.

The position requires hands-on design and collaboration with global teams. Key qualifications include a CS degree, CSA certification, ITIL/ITLT, and 9+ years in ServiceNow architecture.

Qualifications

• Bachelor’s degree or equivalent experience in Computer Science or related subject.
• ServiceNow CSA certification and ITIL/ITLT foundations are preferred.
• 9+ years of experience as a ServiceNow solution architect with 5+ years delivering complex cross-workflow solutions.

Responsibilities

• Provide technical product and architecture advice for ServiceNow.
• Architect and deliver critical ServiceNow solutions across workflows.
• Collaborate with cross-functional teams to design and implement solutions.

Skills

ServiceNow expertise

JavaScript

Analytical thinking

Mentoring

Communication

Education

Bachelor’s degree in Computer Science or related

Tools

Integration hub

REST APIs

JDBC

File-based parsers

Job description

Job Summary

Role: ServiceNow Solution Architect

Location: Pune (Hybrid)

Company Overview

Life Unlimited. At Smith+Nebhew, we design and manufacture technology that takes the limits off living.Smith and Nephew (SNI) is global medical device company with offices in over 100 countries. SNI is in process of transforming from legacy IT services to modern cloud and digital solutions to fuel continued company growth. Responsible for: In this role, you will be expected to provide technical product and architecture advice, ongoing communication of the latest ServiceNow solutions/capabilities and assisting build practices that deliver exceptional outcomes. This position requires a hands-on person capable of going wide and deep on solution design.

What will you be doing?

• Strong Technical knowledge of ServiceNow platform to provide subject matter expertise and perspective on unique use cases and be able to convey enterprise architecture knowledge/experience regarding how ServiceNow can best interoperate and co-exist with other major enterprise systems of record and platforms.
• Drive innovative business solutions and digital transformation. Working as ServiceNow solution architecting and delivering critical solutions across all workflows, on the ServiceNow Platform.
• Architect and develop innovative solutions in collaboration with a cross-functional team.
• Consult with Stakeholders to understand their business needs and pain points. Drive innovative business solutions and digital transformation.
• Architect and develop innovative solutions in collaboration with a multi-functional team. Document and present technical solutions.
• Provide mentoring to colleagues in the organization.
• Collaborations in the team is fast-paced and requires strong collaboration along with multi-functional and cross geographical teams.

What will you need to be successful?

• Education: Bachelor´s degree or equivalent experience in Computer Science or related subject preferred.
• Certifications: ServiceNow CSA, Implementation certifications (minimum ITSM) Minimum ITLT Foundation.
• Experience: 9+ years of experience as a ServiceNow solution architect 5+ years of experience architecting and delivering complex solutions across all workflows, on the ServiceNow Platform.
• This role will be based in Pune and will be 3 days working from office in Hybrid mode. Shift Timing (12:30 PM - 9:30 PM IST) Monday to Friday.
• 5+ years of detailed subject matter expertise within multiple areas of specialization.
• Knowledge of multiple ServiceNow modules like ITSM, HRSD, SPM, GRC.
• Fluency in third party integrations using Integration hub, rest APIs, JDBC, and file-based parsers.
• Strong technical knowledge of ServiceNow, fluency in JavaScript, HTML, and libraries/frameworks such as AngularJS and Bootstrap.
• Ability to quickly understand new technology through instruction and self-training.
• Strong people development skills, including coaching and mentoring for technical roles.
• Excellent written and oral communication skills, service mindset, and analytical approach to problem solving.
• Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging

Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

Your Future

• Major Medical coverage + Policy exclusions and insurance non-medical limit.
• Educational Assistance.

Work/Life Balance

• Flexible Personal/Vacation Time Off
• Privilege Leave
• Floater Leave

Your Wellbeing

• Parents / Parents in Law's Insurance
• Employee Assistance Program
• Parental Leave

Flexibility

• Hybrid Work Model (For most professional roles)

Training

• Hands-On
• Team-Customized
• Mentorship

Extra Perks

• Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift.
• Night Shift Allowances.

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