ServiceNow Solution Architect

Unisys; Bengaluru; On-site; INR 7,469,654 - 11,204,481; Full time

Job summary

A leading global IT services provider in Bengaluru is seeking a ServiceNow Platform Architect. You will lead the design and implementation of custom applications and manage the end-to-end solution delivery. The ideal candidate should have 8-10 years of experience in the ServiceNow platform, with at least 3 years in a lead role. Strong expertise in ServiceNow scripting and architecting implementations is necessary. This position provides an opportunity to work on significant enterprise solutions with multiple stakeholders.

Qualifications

• 8-10 years of experience on the ServiceNow platform.
• Strong hands-on expertise with ServiceNow scripting.
• Proven experience leading enterprise-scale ServiceNow implementations.

Responsibilities

• Lead ServiceNow platform architecture and design.
• Own end-to-end delivery including all phases.
• Design and develop custom ServiceNow applications from scratch.

Skills

ServiceNow scripting

Custom applications development

Flow Designer

Integration using REST/SOAP APIs

Communication skills

Education

Experience on the ServiceNow platform (8-10 years)

Experience in Architect or Lead role (3 years)

Tools

Service Portal / UI Builder

MID Server

IntegrationHub

Job description

Responsibilities

• Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
• Need knowledge of Flow designer
• Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
• Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
• Provide architectural leadership across ServiceNow modules including:
• ITSM
• ITOM
• CSM
• ITBM (APM & PPM)
• FSM
• Other enterprise ServiceNow capabilities as needed
• Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
• Lead, mentor, and review work of onshore and offshore development teams
• Support story refinement, effort estimation, solution proposals, and technical design documentation
• Collaborate with business stakeholders to translate functional requirements into robust technical solutions
• Oversee demand management, release planning, and platform roadmap discussions
• Identify opportunities for platform optimization, automation, and reuse
• Ensure compliance with security, performance, and operational standards

Success Criteria

• Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
• Need knowledge of Flow designer
• Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
• Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
• Provide architectural leadership across ServiceNow modules including:
• ITSM
• ITOM
• ITAM
• CSM
• ITBM (APM & PPM)
• FSM
• Other enterprise ServiceNow capabilities as needed
• Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
• Lead, mentor, and review work of onshore and offshore development teams
• Support story refinement, effort estimation, solution proposals, and technical design documentation
• Collaborate with business stakeholders to translate functional requirements into robust technical solutions
• Oversee demand management, release planning, and platform roadmap discussions
• Identify opportunities for platform optimization, automation, and reuse
• Ensure compliance with security, performance, and operational standards

Qualifications

• 8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or Lead role
• Strong hands‑on expertise with:
  • ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
  • Custom applications and scoped app development
  • Flow Designer and legacy workflows
  • Service Portal / UI Builder
• Experience designing and implementing integrations using:
  • REST / SOAP APIs
  • MID Server
  • IntegrationHub
• Deep understanding of ServiceNow data model, CMDB, ACLs, and security
• Proven experience leading enterprise‑scale ServiceNow implementations
• Strong communication skills with the ability to engage both technical and non‑technical stakeholders

Preferred Qualifications

• Experience with Agile / SAFe delivery models
• Prior experience defining platform strategy and long‑term roadmaps
• Exposure to cloud platforms, enterprise integrations, or DevOps pipelines
• Experience supporting global implementations across multiple regions

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’s EEO commitment here.