ServiceNow Software Developer

Elanco; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Elanco, a global animal health leader, seeks a ServiceNow Developer in Bengaluru. You will design, develop, and implement ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD, integrating with other enterprise systems and automating business processes.

Join TechOps to support IT infrastructure and end-user services. The role requires 5+ years in ITSM/ServiceNow, strong ITIL knowledge, and excellent communication.

Qualifications

• 5+ years of experience in IT Service Management including ServiceNow Development.
• Strong understanding of ITIL principles.
• Excellent communication to both technical and non-technical audiences.

Responsibilities

• Design, develop, configure, and customize ServiceNow apps and modules (ITSM, ITOM, ITAM, HRSD).
• Implement and maintain integrations between ServiceNow and other enterprise systems (REST, SOAP, MID Server).
• Create reports, dashboards, and service portals; document configurations and changes.
• Collaborate with analysts and stakeholders to gather requirements and provide estimates.
• Support SDLC activities from analysis to post-implementation support; stay current with best practices.

Skills

ServiceNow Development

ITSM

ITIL

Communication skills

Education

Bachelor's degree in a related field

Tools

ServiceNow

Job description

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role

We are seeking a highly motivated and skilled ServiceNow Developer to join our team. The ideal candidate will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to enhance our IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) and HR Service Delivery (HRSD) capabilities and streamline business processes. This role requires a strong understanding of ServiceNow best practices, a passion for problem-solving, and the ability to collaborate effectively with various stakeholders. You will be joining TechOps, who are responsible for all IT Infrastructure, Client Services, and Global & Site Operations across the enterprise. We leverage modern technologies to build for the future and empower Elanco employees to build amazing things.

Your Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications.
• Implement and maintain integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, MID Server).
• Create and manage forms, workflows, reports, dashboards, and service portals to meet business requirements.
• Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow solutions.
• Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and provide estimates for development efforts.
• Participate in all phases of the software development lifecycle (SDLC), including analysis, design, development, testing, deployment, and post-implementation support.
• Stay current with ServiceNow platform updates, new features, and industry best practices.
• Maintain comprehensive documentation for all developed solutions and configurations.

What You Need to Succeed (minimum qualifications)

• Bachelor's degree in a related field.
• 5+ years of experience in IT Service Management including ServiceNow Development.
• Strong understanding of ITIL principles.
• Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Proven ability to collaborate effectively with cross-functional teams and build consensus.
• Excellent analytical and problem-solving skills.

What will give you a competitive edge (preferred qualifications)

• Experience implementing AI-powered support solutions.
• ITIL v4 Foundation certification or higher.

Additional Information

• Travel: 0-10%
• Location: Bangalore, India - Hybrid Work Environment

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.