ServiceNow Senior Software Engineer - CSM

Triwill Group; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Triwill Group is seeking a senior ServiceNow engineer to join a global delivery team. You will work with Customer Service Management, custom apps, integrations, and the broader ServiceNow platform, blending hands-on engineering with technical leadership.

You will guide software engineers through complex professional services projects, contribute to large-scale implementations, optimize platforms, troubleshoot, and design innovative solutions.

Responsibilities

• Hands-on engineering with technical leadership guiding software engineers on complex projects.
• Involvement with Customer Service Management (CSM), custom applications, integrations, and the broader ServiceNow platform.
• Collaborate with stakeholders and end users to translate business needs into scalable technical solutions.

Job description

Description:

Join a global ServiceNow team delivering enterprise solutions that improve how organizations operate and serve their customers.
In this senior role, you’ll work extensively with Customer Service Management (CSM), custom applications, integrations, and the broader ServiceNow platform.
You’ll combine hands‑on engineering with technical leadership, helping guide software engineers and deliver complex professional services projects.
The role offers exposure to large-scale implementations, platform optimization, troubleshooting, upgrades, and innovative solution design.
You’ll collaborate closely with stakeholders and end users to translate business needs into effective, scalable technical solutions.
With access to ServiceNow training, certifications, mentorship, and challenging customer projects, you’ll have opportunities to deepen your expertise and grow professionally.
This is an environment built around collaboration, continuous learning, innovation, and delivering measurable value through technology.