ServiceNow Product Owner

Arbex; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Arbex is seeking a seasoned Product Owner for ServiceNow HRSD to drive the strategic roadmap, governance, and delivery of HR systems. You will partner with HR and IT stakeholders to shape workflows, portals, and integrations while maintaining high standards for security and performance.

You will lead cross-functional teams across geographies, oversee release coordination, and craft clear documentation to support ongoing enhancements.

Qualifications

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
• 8+ years of proven experience managing ServiceNow ITSN Tool set and processes and 4 years on HRSD.
• Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments.
• Hands-on experience with ServiceNow HRSD and related modules.
• Strong JavaScript/HTML/CSS/Angular/JSON/REST/SOAP skills and portal experience.

Responsibilities

• Serve as the product owner for ServiceNow HRSD platform.
• Partner with HR stakeholders to maintain a backlog and define ways of working.
• Configure HRSD workflows, portal, integrations and reports.
• Provide hands-on technical support for escalated issues with the service desk.
• Define guidelines, guardrails, and principles across the HR technology landscape.
• Coordinate releases and ensure alignment with business objectives.
• Create product documentation, user stories, acceptance criteria, and roadmaps.
• Collaborate with other product teams to assess capacity and impact.

Skills

ServiceNow

HRSD

Backlog management

Agile development

Cross-functional collab

Problem solving

Team leadership

JavaScript

Education

Bachelor's degree

Tools

ServiceNow ITSN

ServiceNow HRSD

Service Portal

REST/SOAP

Job description

Become part of the team powering household names likeKleenex®, Cottonelle®, Scott®, and WypAll®. AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

You were made to create what’s next: designing new technologies, diving into data, optimising digital experiences, and constantly developing better, faster ways to get results. You want to be part of a performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, well-being, and career development while you help us shape the future of tissue and hygiene for billions of people around the world. We’ll be Unstoppable Together.

About You

In one of ourprofessionalroles,you’llfocus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at thecentre.

DTS Product Owner is accountable for HR Service Now technological strategy; application roadmap, implementation & support coordination; key DTS business contact landscape.

Team Structure

• Reports to DTS HR & Legal global lead
• Coordinate and provide functional leadership to the DTS Workday team

Job responsibilities include:

• Serve as the product owner for Service Now HRSD platform.
• Business Analyst and Platform Architect of Workflow Management, Dynamic workflow, Service Request Management and Service Portal however will not limit to this only when requirements come from other Modules
• Manage the configuration, maintenance, and support of HRSD.
• Partner with key HR stakeholders to maintain a backlog, prioritize work, design solutions and define Ways of Working that meet the business needs.
• Understand and translate business needs to technical requirements and vice versa.
• Configure ServNow HRSD to meet business requirements, including business process workflows, portal, integrations and custom reports.
• As the subject matter expert in ServNow HRSD and employee data, provide guidance and hands‑on technical support for escalated application‑related issues, troubleshooting and resolving problems in partnership with the managed services support team in a timely manner.
• Establish and lead governance process, including intake, approval and demand prioritization.
• Define solution standards, guidelines, guardrails and decision principles across the HR technology landscape.
• Ensure solution designs adhere to approved architecture patterns, security requirements, integration standards and enterprise technology principles.
• Develop UI/UX design, wire frames to support functional design including full documentation of user journey when new project is chartered
• Stay current with ServNow HRSD releases and new features, recommending opportunities for improvement and innovation.
• Serve as the ServNow HRSD Release Manager, coordinating with HR, DTS and business stakeholders ensuring smooth deployment of system updates to align releases with business objectives and through annual releases and hotfixes.
• Collaborate across other product owners/product teams to understand planned activities and potential impacts on the product and/or team’s capacity.
• Partner on technology roadmap tied to business strategy.
• Create clear and comprehensive product documentation, including user stories, acceptance criteria, change and configuration documentation, and product roadmaps.

To succeed in this role, you will need the following experience and qualifications:

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
• 8+ years of proven experience managing Service Now ITSN Tool set and processes and 4 years on HRSD
• Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments is required
• Mandatory hands‑on Experience working on ServiceNow HRSD.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets • Hands on Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP
• Must have Hands‑on Experience working on Service Portal (Implementing new functionalities on Portal, upgrade testing, modifying/creating Portal Pages, Widgets).
• Knowledge with integrations and Automation tools
• Strong problem solving and analytical skills
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Demonstrated skills in application delivery, relationship management, delivering results, business knowledge, intuition and judgment, high cross-cultural awareness and sensitivity, strong communication/collaboration.
• Experience working in a global organization.
• Experience coordinating small teams across multiple geographies.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Decision‑making – Capability to make informed decisions quickly and effectively, balancing competing priorities and risks
• Backlog management – Skills in creating, prioritizing and managing the product backlog to ensure that the development team works on the highest-value items
• Developing/mentoring others and providing guidance/feedback to drive outcomes.
• Experience proactively engaging available technology resources to develop a strong network and growth (e.g., ServNow Community, user groups, etc).
• Data Analysis – Ability to analyze data and metrics to understand product performance, user behavior, and areas for improvement.
• Problem solving – Aptitude for identifying issues and obstacles and finding practical solutions to keep the product development on track.
• Ability to work in a virtual team which may work across distance, cultures and time zones, in a matrix with multiple reporting lines.

Total Benefits

Webelievethatouremployeesareourgreatestasset, andwe'recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou'relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.

Webelievethatouremployeesareourgreatestasset, andwe'recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou'relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.

Flex That Works at Arbex

We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.

And finally, the fine print….

ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

This role is available for local candidates already authorized to work in the role’s country only.ARBEXwill not provide relocation support for this role.

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