ServiceNow Product Owner

Kimberly-Clark Corporation; Bengaluru; Hybrid; INR 2,500,000 - 5,500,000; Full time

Benefits offered by this job

Flexible work model

Hybrid work arrangement

Job summary

ARBEX in Bengaluru is seeking a ServiceNow HRSD Product Owner and Senior Analyst to lead the HRSD platform, align business needs with technical solutions, and work closely with HR and IT teams.

You will manage the backlog, governance processes, and release coordination while ensuring architectural standards, security, and integrations are met. This role requires strong stakeholder management and hands-on HRSD expertise.

Qualifications

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent.
• 8+ years of experience with ServiceNow ITSM/ITSN HRSD, including 4+ years in HRSD.
• Hands-on ServiceNow HRSD experience with upgrades and administration.

Responsibilities

• Serve as the product owner for ServiceNow HRSD platform.
• Manage configuration, maintenance, and support of HRSD.
• Lead governance, backlog prioritization, and demand intake processes.
• Define solution standards and ensure adherence to architecture and security standards.
• Create product documentation including user stories and roadmaps.

Skills

ServiceNow HRSD

JavaScript/REST

Agile development

Problem solving

Stakeholder management

Education

Bachelor’s degree in IT/Engineering

Tools

ServiceNow

UI Policies/UI Pages

Portal/Widgets

Job description

ServiceNow Product Owner - HRSD

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. You were made to create what’s next: designing new technologies, diving into data, optimising digital experiences, and constantly developing better, faster ways to get results. You want to be part ofa performance culture dedicated to building technology for a purpose that matters. Here, you’ll work in an environment that promotes sustainability, inclusion, well-being, and career development while you help us shape the future of tissue and hygiene for billions of people around the world. We’ll be Unstoppable Together.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. The HR Digital Technologies team is focused on creating a world‑class employee experience that leverages digital enablers to drive business value for the Arbex organization. We are a group focused on solving the problems of today and opportunities of the future through applied intelligence, process simplification, global standardization, and self‑solve enabled solutions. We are seeking a highly skilled and experienced individual to join our team as Service Now HRSD Product Owner and Senior Analyst.

Team Structure

Reports to DTS HR & Legal global lead. Coordinate and provide functional leadership to the DTS Workday team.

Job responsibilities

• Serve as the product owner for Service Now HRSD platform.
• Business Analyst and Platform Architect of Workflow Management, Dynamic workflow, Service Request Management and Service Portal however will not limit to this only when requirements come from other Modules.
• Manage the configuration, maintenance, and support of HRSD.
• Partner with key HR stakeholders to maintain a backlog, prioritize work, design solutions and define Ways of Working that meet the business needs.
• Understand and translate business needs to technical requirements and vice versa.
• Configure ServNow HRSD to meet business requirements, including business process workflows, portal, integrations and custom reports.
• As the subject matter expert in ServNow HRSD and employee data, provide guidance and hands‑on technical support for escalated application‑related issues, troubleshooting and resolving problems in partnership with the managed services support team in a timely manner.
• Establish and lead governance process, including intake, approval and demand prioritization.
• Define solution standards, guidelines, guardrails and decision principles across the HR technology landscape.
• Ensure solution designs adhere to approved architecture patterns, security requirements, integration standards and enterprise technology principles.
• Develop UI/UX design, wire frames to support functional design including full documentation of user journey when new project is chartered.
• Stay current with ServNow HRSD releases and new features, recommending opportunities for improvement and innovation.
• Serve as the ServNow HRSD Release Manager, coordinating with HR, DTS and business stakeholders ensuring smooth deployment of system updates to align releases with business objectives and through annual releases and hotfixes.
• Collaborate across other product owners/product teams to understand planned activities and potential impacts on the product and/or team’s capacity.
• Partner on technology roadmap tied to business strategy.
• Create clear and comprehensive product documentation, including user stories, acceptance criteria, change and configuration documentation, and product roadmaps.

Qualifications and Experience

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent. 8+ years of proven experience managing Service Now ITSN Tool set and processes and 4 years on HRSD Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments is required.
• Mandatory hands‑on Experience working on ServiceNow HRSD.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets • Hands on Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP.
• Must have Hands‑on Experience working on Service Portal (Implementing new functionalities on Portal, upgrade testing, modifying/creating Portal Pages, Widgets). Knowledge with integrations and Automation tools.
• Strong problem solving and analytical skills.
• Proficient in Agile development and all phases of the Application Development Lifecycle.
• Demonstrated skills in application delivery, relationship management, delivering results, business knowledge, intuition and judgment, high cross‑cultural awareness and sensitivity, strong communication/collaboration.
• Experience working in a global organization.
• Experience coordinating small teams across multiple geographies.
• Strong analytical and problem‑solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Decision‑making – Capability to make informed decisions quickly and effectively, balancing competing priorities and risks.
• Backlog management – Skills in creating, prioritizing and managing the product backlog to ensure that the development team works on the highest-value items.
• Developing/mentoring others and providing guidance/feedback to drive outcomes.
• Experience proactively engaging available technology resources to develop a strong network and growth (e.g., ServNow Community, user groups, etc).
• Data Analysis – Ability to analyze data and metrics to understand product performance, user behavior, and areas for improvement.
• Problem solving – Aptitude for identifying issues and obstacles and finding practical solutions to keep the product development on track.
• Ability to work in a virtual team which may work across distance, cultures and time zones, in a matrix with multiple reporting lines.

Benefits and Culture

Total Benefits We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you. (repeated twice)

Flex That Works at ARBEX We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

Equal Opportunity

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Legal / Miscellaneous

This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role. #LI-Hybrid Primary Location IT Centre Bengaluru GDTC Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time.

Thank you for your interest in Arbex. Backed by the power of over 100 years of legacy brands, we are the world’s next leading producer of consumer goods. When it comes to product development, we go beyond everyday needs to anticipate what life will require in the future—while keeping innovation, sustainability, and consumers at the core of every decision. From fibre to shelf, and beyond, we act with intention at every step of the way. Because scale isn’t measured by size, it’s determined by positive impact. And that’s how we deliver what the world needs next.