ServiceNow Product Owner

Nokia; Bengaluru; Hybrid; INR 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Flexible and hybrid working schemes

Life insurance for all employees

Well-being programs

Job summary

Nokia is seeking a ServiceNow Product Owner to define the product vision, roadmap, and governance for the enterprise ServiceNow platform. You will align with business and IT priorities, drive demand prioritization, and champion OOTB capabilities to reduce customizations and technical debt.

The role requires leading cross-functional teams, managing stakeholders, and ensuring platform scalability, data integrity (CMDB), and integrated automation.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
• 15+ years of IT / Telecom experience with significant exposure to ServiceNow.
• Proven experience as a ServiceNow Product Owner / Platform Owner / Lead Architect in large enterprises.
• Strong understanding of ITSM, ITOM, CMDB, and CSDM frameworks.
• Experience in platform governance, roadmap planning, and demand prioritization.

Responsibilities

• Define and own the ServiceNow product strategy, and roadmap, ensuring alignment with enterprise digital and IT priorities.
• Drive demand prioritization and backlog management, optimizing delivery based on business value, risk, and strategic objectives.
• Champion adoption of out-of-the-box (OOTB) capabilities, reducing customization and minimizing technical debt.
• Establish and enforce platform governance, design standards, and architectural guardrails.
• Lead platform rationalization and standardization across ITSM, ITOM, and related service domains.
• Oversee end-to-end delivery of ServiceNow enhancements, releases, and platform capabilities.
• Act as the primary interface between business, IT, and delivery teams, ensuring alignment and execution clarity.
• Engage senior stakeholders to align priorities, drive decision-making, and articulate platform value.
• Drive continuous improvement using feedback, analytics, and usage insights.
• Enable effective cross-functional collaboration across internal teams, ecosystem partners, and vendors.
• Drive adoption of automation, AI-driven use cases, and intelligent workflows on the platform.
• Evaluate and integrate emerging capabilities (e.g., ITOM, AIOps, workflow automation) to enhance platform value.
• Support and enable enterprise-wide transformation initiatives leveraging the ServiceNow platform.

Skills

ServiceNow platform

ITSM

ITOM

CMDB

CSDM

Governance

Roadmap planning

Demand prioritization

Scripting & Integrations

Stakeholder management

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, or related field

Tools

ServiceNow platform

Job description

Job Description

As the ServiceNow Product Owner, you will be accountable for defining and executing the product vision, roadmap, and governance of the ServiceNow platform across the enterprise. You will act as the owner for platform strategy, ensuring that ServiceNow delivers measurable business value, supports standardized ITSM processes, and enables future-ready capabilities such as CSDM adoption and AI-driven automation. You will work closely with business stakeholders, architecture teams, and delivery organizations to prioritize demand, rationalize customizations, and drive the platform towards out-of-the-box (OOTB) best practices. This role is critical in ensuring platform scalability, data integrity (CMDB), and seamless integration across the IT ecosystem. Operating in a global and cross-functional environment, you will balance strategic vision with execution discipline—enabling innovation while ensuring governance, stability, and operational excellence.

How You Will Contribute And What You Will Learn

• Define and own the ServiceNow product strategy, and roadmap, ensuring alignment with enterprise digital and IT priorities
• Drive demand prioritization and backlog management, optimizing delivery based on business value, risk, and strategic objectives
• Champion adoption of out-of-the-box (OOTB) capabilities, reducing customization and minimizing technical debt
• Establish and enforce platform governance, design standards, and architectural guardrails
• Lead platform rationalization and standardization across ITSM, ITOM, and related service domains
• Oversee end-to-end delivery of ServiceNow enhancements, releases, and platform capabilities
• Act as the primary interface between business, IT, and delivery teams, ensuring alignment and execution clarity
• Engage senior stakeholders to align priorities, drive decision-making, and articulate platform value
• Drive continuous improvement using feedback, analytics, and usage insights
• Enable effective cross-functional collaboration across internal teams, ecosystem partners, and vendors
• Drive adoption of automation, AI-driven use cases, and intelligent workflows on the platform
• Evaluate and integrate emerging capabilities (e.g., ITOM, AIOps, workflow automation) to enhance platform value
• Support and enable enterprise-wide transformation initiatives leveraging the ServiceNow platform

Key Skills And Experience

You have:

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
• 15+ years of experience in IT / Telecom, with significant exposure to ServiceNow platform
• Proven experience as a ServiceNow Product Owner / Platform Owner / Lead Architect in large enterprises
• Strong understanding of ITSM, ITOM, CMDB, and CSDM frameworks
• Experience in platform governance, roadmap planning, and demand prioritization
• Proficiency in ServiceNow configuration, scripting, and integrations
• Demonstrated ability to manage cross-functional, global teams and stakeholders
• Strong analytical, problem-solving, and decision-making skills

Preferred

• Experience in driving platform standardization and OOTB transformation programs
• Exposure to AI, automation, and digital workflow enablement within ServiceNow
• Experience with Performance Analytics, Reporting, and value tracking frameworks
• ServiceNow certifications
• ITIL v4 certification

About Us

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond