Servicenow Platform Architect

Nordex SE; Chennai District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Nordex SE in India seeks a ServiceNow Platform Architect to define and govern the overall ServiceNow architecture, roadmap, and platform standards for scalable, secure IT service management. The architect collaborates with stakeholders, developers, and administration to deliver integrated solutions across ServiceNow modules.

The role leads ITSM/ITOM/CMDB design, integrations, and data governance, while mentoring engineers and aligning with ITIL best practices and enterprise standards.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 6–12 years of ServiceNow experience, including 3–5+ years in architecture or technical leadership.
• Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, and HAM/SAM.
• Deep knowledge of ServiceNow scripting, Flow Designer, IntegrationHub, ACLs, and platform architecture.

Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules.
• Design and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.
• Ensure platform security, performance, scalability, and availability.
• Establish development standards, testing strategies, release management, and CI/CD practices.
• Collaborate with Enterprise Architecture, Infrastructure, Security, and Data teams.
• Lead technical reviews, platform upgrades, and architectural governance.
• Mentor developers and administrators, driving engineering best practices.
• Act as the primary technical liaison with ServiceNow and implementation partners.

Skills

Stakeholder management

Leadership

Communication

Problem solving

Education

Bachelor's/Master's in CS/IS

Tools

ServiceNow

Flow Designer

IntegrationHub

MID Server

CI/CD

Job description

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Job Title: ServiceNow Platform Architect

Role Summary:The ServiceNow Platform Architect is responsible for defining and governing the overall ServiceNow architecture, roadmap, and platform standards. The role ensures scalable, secure, and high-performing solutions aligned with enterprise architecture, ITIL best practices, and business objectives. The architect works closely with stakeholders, developers, administrators, and application managers to deliver integrated solutions across ServiceNow modules.

Key Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance.
• Lead solution design for ITSM, ITOM, CMDB, Discovery, HAM/SAM, HRSD, CSM, and related modules.
• Design and oversee integrations using REST, SOAP, IntegrationHub, MID Server, SSO, OAuth, and SCIM.
• Drive CMDB, Discovery, and Service Mapping strategy and data governance.
• Ensure platform security, performance, scalability, and availability.
• Establish development standards, testing strategies, release management, and CI/CD practices.
• Collaborate with Enterprise Architecture, Infrastructure, Security, and Data teams.
• Lead technical reviews, platform upgrades, and architectural governance.
• Mentor developers and administrators, driving engineering best practices.
• Act as the primary technical liaison with ServiceNow and implementation partners.

Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 6-12 years of ServiceNow experience, including 3-5+ years in architecture or technical leadership roles.
• Strong expertise in ITSM, ITOM, CMDB, Discovery, Service Mapping, and HAM/SAM.
• Deep knowledge of ServiceNow scripting, Flow Designer, IntegrationHub, ACLs, and platform architecture.
• Experience with enterprise integrations, performance tuning, and DevSecOps practices.
• Strong understanding of ITIL v4 and Service Management best practices.
• Strong communication and stakeholder management skills.
• Strategic thinking with excellent problem-solving ability.
• High ownership, accountability, and attention to detail.
• Ability to work in a fast-paced, global, cross-functional environment.
• Strong leadership and mentoring capabilities.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex