ServiceNow Lead

Birlasoft; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birlasoft is looking for a ServiceNow Developer with 6-9 years of experience to effectively work with stakeholders and drive process optimization. The role involves understanding business requirements, engaging with architects, and demonstrating experience with the ServiceNow platform including ITSM, CSM, and integrations.

Preferred qualifications include ServiceNow certifications and experience with Agile methodology. Strong analytical and communication skills are essential for success in this position.

Qualifications

• 6-9 years of experience in ServiceNow development and operations.
• Experience working with integrations and e-bonding is preferred.
• Experience with Agile/Scrum methodology.

Responsibilities

• Understand business requirements and implement technical specifications.
• Engage with architect and team leads for design of requirements.
• Drive process optimization using automation.

Skills

ServiceNow Developer (ITSM, CSM, Integration, Now Assist, Gen AI)

Analytical skills

Communication skills

Presentation skills

Education

ServiceNow Certified System Administrator (CSA)

One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.)

Job description

Area(s) of responsibility

Skills: ServiceNow Developer (ITSM, CSM, Integration, Now Assist, Gen AI)

Experience: 6-9 years

Location: Noida

Job Description

Effectively working with stakeholders both internally and externally to the organization.

• Understand business requirements and implement technical requirements while working with standard design principles.
• Engage with the Architect and Team Leads to produce high-level and/or detailed design of requirements.
• Estimating development effort for requirements.
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, ITAM and Now Assist with Integrations).
• Drive process optimization, efficiencies and productivity using automation.
• Act as a mentor to support less experienced colleague.
• Strong understanding of ServiceNow best practices.
• Proven track record from developing and operating ServiceNow (7+ years).
• Experience of working with Integrations, E-bonding is preferred.
• Strong analytical skills, communication, and presentation skills.
• Ability to manage customer and stakeholder expectations. Consultancy experience will be advantageous.
• Have the drive and determination to learn and continuously share your knowledge with others.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• One or more advanced certifications (CIS ITSM, CIS HRSD, CIS Discovery, etc.).
• Experience with Agile/Scrum methodology.
• Exposure to ServiceNow App Engine / custom application development.

Soft Skills

• Strong analytical and logical thinking.
• Ability to work independently and in teams.
• Proactive in identifying opportunities for process improvement.
• Excellent communication and interpersonal skills.