Servicenow ITOM Specialist

Tekskills Inc.; Dadri; Vor Ort; INR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking a senior CMDB/ITOM expert to lead configuration and service data management initiatives. You will drive design and governance for CMDB across hybrid cloud environments and large-scale infrastructure, focusing on accuracy, reconciliation, and observability.

The role requires deep hands-on experience with ServiceNow CMDB, mastery of the CSDM framework, Service Mapping, Discovery, and Service Graph Connectors, paired with strong ITSM & ITOM knowledge.

Qualifikationen

• 10+ years in CMDB / Configuration Management / ITOM roles.
• 5+ years hands-on experience with ServiceNow CMDB.
• Strong expertise in the CSDM framework, Service Mapping, and Discovery.
• Experience building CMDB for Hybrid cloud environments and enterprise-scale infrastructure.
• Strong understanding of ITSM, ITOM, AIOps and observability.

Aufgaben

• 10+ years in CMDB / Configuration Management / ITOM roles.
• 5+ years hands-on experience with ServiceNow CMDB.
• Expertise in CSDM framework.
• Service Mapping.
• Discovery.
• Service Graph Connectors.
• CI normalization and reconciliation.
• CMDB for Hybrid cloud environments.
• Enterprise-scale infrastructure.
• Business applications.
• Understanding of ITSM processes.
• ITOM.
• AIOps and observability.
• CMDB governance and certification programs.

Kenntnisse

CMDB

ServiceNow Platform

CSDM

Configuration management

ITOM

Service Mapping

Discovery

Service Graph Connectors

CI reconciliation

AIOps observability

Jobbeschreibung

Role & responsibilities Description:

10+ years in CMDB / Configuration Management / ITOM roles. 5+ years hands-on experience with ServiceNow CMDB. Strong expertise in CSDM framework, Service Mapping, Discovery, Service Graph Connectors, CI normalization and reconciliation. Experience building CMDB for Hybrid cloud environments, Enterprise-scale infrastructure, and Business applications. Strong understanding of ITSM processes, ITOM, AIOps and observability. Experience running CMDB governance and certification programs.

Responsibilities

• 10+ years in CMDB / Configuration Management / ITOM roles
• 5+ years hands-on experience with ServiceNow CMDB
• Strong expertise in CSDM framework
• Service Mapping
• Discovery
• Service Graph Connectors
• CI normalization and reconciliation
• Experience building CMDB for Hybrid cloud environments
• Enterprise-scale infrastructure
• Business applications
• Strong understanding of ITSM processes
• ITOM
• AIOps and observability
• Experience running CMDB governance and certification programs

Skills

• ServiceNow Platform
• CSDM
• CMDB
• Configuration management