ServiceNow GenAI Consultant

Tekskills

Pune District

Hybrid

INR 1,500,000 - 2,300,000

Full time

14 days+

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Job summary

Tekskills is seeking a ServiceNow GenAI Consultant to lead GenAI strategy and hands-on design for Now Assist deployments. The role focuses on agent and case assist features, incident summarization, knowledge article generation, and enhanced conversational AI to boost productivity.

The candidate will drive governance, responsible AI practices, and guardrails while ensuring alignment with security and compliance policies across enterprise data.

Responsibilities

GenAI (Now Assist) Solution Strategy
Design and implement ServiceNow Now Assist capabilities including Agent Assist & Case Assist
Incident & Case Summarization
Knowledge Article Generation
Conversational AI & Virtual Agent Enhancements
Workflow & Task Intelligence via GenAI
Define GenAI governance, responsible AI practices, and adoption guardrails
Align GenAI capabilities with enterprise data, security, and compliance policies

Job description

Job Role: ServiceNow GenAI Consultant

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid)

Job Description:

GenAI (Now Assist) Solution Strategy
Design and implement ServiceNow Now Assist capabilities including:
Agent Assist & Case Assist
Incident & Case Summarization
Knowledge Article Generation
Conversational AI & Virtual Agent Enhancements
Workflow & Task Intelligence via GenAI
Define GenAI governance, responsible AI practices, and adoption guardrails
Align GenAI capabilities with enterprise data, security, and compliance policies"