ServiceNow GenAI Consultant

Tekskills

Bengaluru

Hybrid

INR 600,000 - 800,000

Full time

14 days+

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Job summary

Tekskills is seeking a ServiceNow GenAI Consultant for hybrid work across Bangalore, Hyderabad, and Pune. The role focuses on GenAI (Now Assist) solution strategy and the design/implementation of Now Assist capabilities, including agent/case assist, summarization, knowledge article generation, and conversational AI enhancements.

You will drive workflow and task intelligence, define governance and guardrails, and ensure GenAI alignment with security and compliance policies within enterprise data

Responsibilities

GenAI (Now Assist) solution strategy
Design and implement ServiceNow Now Assist capabilities including agent assist & case assist
Incident & case summarization
Knowledge article generation
Conversational AI & virtual agent enhancements
Workflow & task intelligence via GenAI
Define GenAI governance, responsible AI practices, and adoption guardrails
Align GenAI capabilities with enterprise data, security, and compliance policies

Job description

Job Role: ServiceNow GenAI Consultant

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid)

Job Description:

GenAI (Now Assist) Solution Strategy
Design and implement ServiceNow Now Assist capabilities including:
Agent Assist & Case Assist
Incident & Case Summarization
Knowledge Article Generation
Conversational AI & Virtual Agent Enhancements
Workflow & Task Intelligence via GenAI
Define GenAI governance, responsible AI practices, and adoption guardrails
Align GenAI capabilities with enterprise data, security, and compliance policies"