ServiceNow Engineering Lead

185 Northern Operating Sols Pvt Ltd; Pune District; Vor Ort; INR 2.600.000 - 5.200.000; Vollzeit

Zusammenfassung

Northern Trust is seeking a seasoned ServiceNow Engineering Lead for IT Asset Management in Pune. You will own technical delivery across CMDB, HAM, SAM and APM, lead integration efforts with Service Graph Connectors and Discovery, and drive data quality and governance across enterprise data sources.

You will guide engineering teams in a global, regulated financial services environment, leveraging REST APIs, IntegrationHub and MID Servers, with a focus on operational resilience and risk

Qualifikationen

• 12+ years of ServiceNow/technology experience with leadership
• CSA and CAD certifications required
• Extensive CMDB, HAM, SAM and APM engineering experience
• Experience with Service Graph Connectors and Discovery in complex environments
• Experience with IRE, reconciliation, data normalization and CI identification
• Integration of ServiceNow SAM with Flexera or similar tools
• Experience with IntegrationHub, MID Servers and REST APIs
• Agile product/POD delivery leadership in enterprise settings
• Production support, upgrades, and platform modernization
• BFSI domain knowledge with risk, controls and regulatory understanding

Aufgaben

• Own technical delivery across CMDB, HAM, SAM and APM including design, development and deployment.
• Lead CMDB engineering: CI lifecycle, data quality and reconciliation.
• Lead implementation of Service Graph Connectors and Discovery; ensure data trust.
• Oversee HAM processes: procurement interfaces, lifecycle, audits and disposal.
• Lead SAM with Flexera, inventory normalization and license compliance.
• Provide engineering leadership for APM and its integration with CMDB.
• Design and govern enterprise integrations using APIs, REST and IntegrationHub.

Kenntnisse

ServiceNow

CMDB

IT Asset Mgmt

REST APIs

IntegrationHub

MID Server

Flexera

Data reconciliation

Agile

Tools

Discovery

Service Graph Connectors

Flexera

Jobbeschreibung

About Northern Trust

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

The ServiceNow Engineering Lead – IT Asset Management will provide end-to-end technical leadership and delivery ownership for the IT Asset Management product/POD, covering CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM) with Flexera integration, Application Portfolio Management (APM), Discovery, Service Graph Connectors, and enterprise integrations. The role will serve as the technical SPOC for the IT Asset Management product, combining strong ServiceNow engineering expertise with ITAM domain knowledge and business acumen to translate business, operational, risk, regulatory, and technology requirements into scalable and sustainable platform services.

Key Responsibilities

• Product/POD Technical Ownership Own technical delivery across CMDB, HAM, SAM and APM, including solution design, development, integrations, testing, deployment, production support and continuous improvement.
• CMDB & Configuration Management Lead CMDB engineering including CI lifecycle, CSDM alignment, IRE, identification and reconciliation, CMDB Health, Discovery, relationships, data quality, governance and authoritative-source management.
• Service Graph Connector & Discovery Engineering Lead implementation and support of Service Graph Connectors, ServiceNow Discovery and external data-source integrations. Ensure identification, reconciliation, normalization, mapping and source-precedence controls maintain trusted CMDB data.
• Hardware Asset Management Lead HAM capabilities covering procurement/receiving interfaces, hardware lifecycle, stockrooms, transfer orders, Asset-CI synchronization, asset audits, attestations, reconciliation, retirement and disposal.
• Software Asset Management & Flexera Lead SAM capabilities covering software inventory, normalization, entitlement and consumption data, compliance, reconciliation, reclamation and integration with Flexera.
• Application Portfolio Management Provide engineering leadership for APM including business applications, ownership, lifecycle, technology risk, application portfolio data quality and integration with CMDB and other enterprise data sources.
• Enterprise Integration Engineering Design and govern integrations using REST APIs, IntegrationHub, MID Servers, Service Graph Connectors and secure authentication mechanisms, ensuring appropriate monitoring, error handling, reconciliation and operational support.

Experience & Qualifications

• 12+ years of overall ServiceNow/technology experience, including significant technical leadership responsibilities.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
• Extensive implementation and engineering experience across CMDB, HAM, SAM and APM.
• Proven experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments.
• Demonstrated experience with IRE, reconciliation, data normalization, CI identification and multiple authoritative data sources.
• Strong experience integrating ServiceNow SAM with Flexera or equivalent software asset management platforms.
• Experience with IntegrationHub, MID Servers, REST APIs, enterprise endpoint/cloud technologies and high-volume data integrations.
• Demonstrated experience leading engineers and owning technical delivery within an Agile Product/POD operating model.
• Experience with production support, ATF, upgrades, patches, code migrations, technical‑debt remediation and platform modernization.
• BFSI experience strongly preferred/required, with demonstrated understanding of risk, controls, auditability, security, regulatory requirements and technology asset governance.
• Demonstrated domain and business acumen, with the ability to connect engineering decisions to business services, risk management, cost optimization, operational resilience and technology lifecycle outcomes.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Phones: 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa).

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights (U.S.)

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