ServiceNow Developer Manager

PriceWaterhouseCoopers Pvt Ltd ( PWC ); Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

PwC Bengaluru is seeking a seasoned ServiceNow HRSD/WSD professional to lead customization of workflows, integrations, and modules within HRSD/WSD. You will drive platform development using JavaScript, Glide APIs, and business rules, while implementing REST/SOAP integrations with major HR systems.

The role requires CIS/CAD/CSA certifications and hands-on experience across HR service delivery, knowledge management, and lifecycle events.

Qualifications

• Build and customize ServiceNow HRSD/WSD workflows, forms, widgets, and portals.
• Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP.

Responsibilities

• Proficiency in ServiceNow HRSD/WSD and core platform development (JavaScript, Glide APIs, Business Rules, Script Includes).
• Integrations: Implement integrations with security tools and systems using REST/SOAP APIs and Integration Hub.
• ServiceNow HRSD/WSD certifications (CIS, CAD, CSA).
• Build and customize workflows, forms, widgets, and portals within HRSD/WSD.

Skills

ServiceNow HRSD/WSD

REST/SOAP

JavaScript

Glide APIs

Business Rules

Script Includes

CIS

CAD

CSA

Education

BE/B.Tech

MBA

MCA

Tools

ServiceNow Platform

Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:

• Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals.
• Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management.
• HRSD/WSD, Custom Apps (App Engine), SecOps/GRC (IRM), Now Assist , CSDM, ITOM, ITAM, CSM, SPM.
• Platform Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP.
• Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.).
• Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub.
• ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD ), Certified System Administrator (CSA).

Mandatory skill sets

Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals. Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management. Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP. Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub. ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD ), Certified System Administrator (CSA).

Preferred skill sets

Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals. Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management. Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP. Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub. ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD ), Certified System Administrator (CSA).

Years of experience required : 8 to 12 years

Education qualification: BE/ B.Tech /MBA /MCA Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of TechnologyDegrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date August 5, 2026 Experience Level Mid Level